Collections Specialist - Insight Global : Job Details

Collections Specialist

Insight Global

Job Location : Rock Hill,SC, USA

Posted on : 2024-12-21T05:12:20Z

Job Description :

Job Description/Responsibilities

  • Collect on customers' accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.
  • Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
  • Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer's account.
  • Recommend accounts for bad debt provision and/or third-party collections.
  • Identify, research, and distribute disputed invoices
  • Coordinate with internal departments to ensure they are resolved.
  • Research and resolve short and partial payments.
  • Complete Online billing as required by customers.
  • Submit and Process Credit Memos on Customer Accounts.
  • Process Credit Card Payments.
  • Back-up Credit Analyst as required.
  • Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
  • Portfolio management of 400 – 700 active customers ranging $100-$1M at any given time.
  • Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions and look beyond single solution answers.
  • Sign off on conditional/unconditional lien releases.

Must have:

  • 3+ years' experience within collections (B2B or commercial collections experience)
  • Associates degree or equivalent experience (5-6 years collections experience)
  • Customer-service oriented
  • Verbal and written communication skills
  • Display organizational, interpersonal, analytical, and decision making skills
  • Proficient within Microsoft Office, including Word and Excel
  • Strong sense of urgency - ability to accommodate to quick requests
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