Collections Specialist - Aston Carter : Job Details

Collections Specialist

Job Description

The Collections specialist will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system. The AR System will manage customers' accounts according to defined strategies. The A/R Processor will use experience to identify customer needs and provide solutions. This role involves contacting assigned accounts for payments, analyzing customer payment trends, and resolving payment delay issues, deductions, and cash application issues.

Responsibilities

+ Follow up and timely completion of next action item according to the strategy under which the account is managed.

+ Contact assigned accounts for payments using various methods defined by the strategy, and communicate with accounts using system notifications.

+ Ensure proper documentation in the AR system.

+ Analyze customer payment trends and suggest ways to mitigate account balances.

+ Review account history, payment, and credit information to articulate resolutions.

+ Resolve payment delay issues, deductions, and cash application issues communicated by the customer.

+ Communicate with customers via telephone, computer, and written correspondence regarding account status and obtain payments or develop resolution plans.

+ Support inter-departmental initiatives to meet goals and suggest improvements to collections effectiveness.

+ Process customer payments and provide necessary documentation.

+ Perform functions within established guidelines and release orders.

+ Perform related duties as assigned

Skills & Qualifications

+ 5 years of experience in a Credit & Collections role

+ Experience providing excellent customer service to large customers (e.g., Walmart, Target, Macy's)

+ 5 years of experience using accounting software for Accounts Receivable (e.g., Oracle, NetSuite, SAP, Microsoft Dynamics)

+ Intermediate skills in Excel

+ Minimum of Associate's Degree preferred - High School Diploma required

+ Minimum of five (5) years of business-to-business collections experience

Pay and Benefits

The pay range for this position is $24.00 - $24.00

- Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Weston,FL.

Application Deadline

This position will be accepting applications until Dec 27, 2024.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] ( [email protected]) for other accommodation options.