Collector - Trinity Health : Job Details

Employment Type: Full timeShift: Day Shift Description: At Loyola, we know you're more than your job. We see you and all your potential. That's why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits... at Loyola, what's important to you, is important to us. Join our family. •Benefits from Day One •Retirement (403B) •Daily Pay •Career Development •Tuition Reimbursement •Referral Rewards The Collector is responsible for ensuring accurate and timely follow-up on payments owed to Loyola University Health System (LUHS). This role involves proactive communication with patients, third-party payers, and insurance companies (including Medicare/Medicaid) to resolve outstanding balances, investigate claim denials, and take corrective actions. The position requires collaboration with other hospital departments such as Patient Access, Coding, Case Management, and Managed Care to gather necessary information and ensure claims are processed efficiently. Key Responsibilities:

• Proactively follow up on delayed payments by contacting patients and insurance carriers, responding promptly to inquiries, and providing additional data when needed.
• Research claim rejections and denials, make corrections, and take appropriate actions or refer claims to the necessary team for resolution.
• Evaluate accounts and resubmit claims as needed; process refunds, adjustments, write-offs, or balance reversals for improperly billed charges or incorrect payments.
• Maintain regular collection follow-up based on the specific issue with the payer and required actions.
• Recommend accounts for agency referral according to established protocols.
• Perform other tasks as assigned by the Manager or Director.

Qualifications:

• Experience in collections, billing, or patient financial services preferred.
• Strong communication skills and ability to interact with patients, insurance providers, and internal departments.
• Ability to analyze and resolve complex billing and payment issues.

Position Requirements: Minimum Education: Required: High School Diploma plus training acquired through work experience or education Preferred: Bachelors Degree OR equivalent training acquired via work experience or education Minimum Experience: Required: 1-2 years of previous job-related experience Preferred: 3-5 years of previous job-related experience Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.