Collector - Illinois Educators Credit union : Job Details

Who We Are... Our members come from all different walks of life and so do we. We hire great people from a wide variety of backgrounds, experience and education as our diversity makes our company stronger. Illinois Educators Credit Union stands strong in our core beliefs of making members' money, saving members' money, and saving members' time. See why a Credit Union is better at IECU. Your Role... The Collector position has an important role for preserving the Credit Union's assets by helping our members with solutions when experience debt problems. This position will analyze delinquent loan accounts and work to find solutions with the member to collect loan payments and/or recovering collateral, maintain accurate files and reports on collections, recovery, and tracking documents. As a Collector your day may look like this:

• Contact members either by telephone and/or mailed notices regarding delinquent obligations, negative account balances, negative over limit accounts, and other actions needed to bring items current. Ensure that communications are accurate and timely per policies and procedures.
• Assist members with delinquent obligations; review options regarding workout solutions and make repossession of collateral and charge off recommendations.
• Maintains accurate files and reports on all collections and recovery activity, trends, and forecasting. Make recommendations for continued improvements in the process.
• Monitor the work of outside collection agencies and attorneys. Post payments appropriately in a timely manner. Review Collections Reports with manager.
• Ensure the management team is informed and aware of any critical and key operational issues, making recommendations as necessary.
• Refer any fraudulent related activity to appropriately follow up on the claim.

The Requirements... Our desired candidate will have 1-3 years of similar or related experience, possess interpersonal skills involving discussions of a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication as well as the ability to resolve first-level conflict, building relationships and cooperation. Must be experienced and knowledgeable with collections terms and processes. Experienced in Microsoft Office and computer functions. A bachelor's degree preferred, or Associates degree and achievement of formal certifications recognized in the industry as equivalent to bachelor's degree. Availability: Monday-Friday 8:00am-5:00pm. The Benefits:

• 401k Retirement Program
• 401k Employer Matching Program
• Paid Holidays
• Paid Time Off
• Health/Dental/Vision Insurance
• Life & Disability Insurance
• Tuition Reimbursement Program
• Infant to Work Program

The Team... If you share a passion for small credit unions that make a big impact, you will find a home at IECU. Though we are small, we are mighty in our world class service, competitive pay and benefits. Please attach a resume of your work history and education. If you are prompted from the website you are applying on to fill out your work history and experience, no need to do so-you may leave that blank as long as your experience is detailed in your resume.