College Services Associate - SUNY ADK Saratoga - Suny Adirondack : Job Details

Salary: $23.27 Hourly Location : Wilton 12831, NY Job Type: Full-Time (12-Month) Job Number: 202400048 Division: Academic Affairs Department: Saratoga Campus Opening Date: 09/18/2024 Closing Date: 10/2/2024 11:59 PM Eastern Broad Function An employee in this position is responsible for providing support, guidance and referrals to students of SUNY Adirondack and for communicating/responding to customers as needed through established protocol. The work is performed under the direct supervision of the designated area or Departmental supervisor or Administrator. Supervision of others is not a function of this class. The incumbent performs related work as required. Major Responsibilities

• Communicates and responds to departmental customers through phone calls, emails, etc., from staff, faculty, parents, students and outside agencies;
• Advises and guides students on the appropriate College and SUNY processes and procedures;
• Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly;
• Prepares correspondence and reports as necessary;
• Serves as a front-line representative, addressing student questions and concerns, with attention toward student development and educational needs
• Assists departments in the procurement of textbooks, instructional materials or similar;
• Orders supplies for departments as needed;
• Maintains multiple individual and/or departmental calendars, files and records;
• Works independently and collaboratively on departmental projects;
• Mentors student employees and coordinates their assignments;
• May assist college staff with departmental intake, registration, retention, and completion efforts;
• May assist with orientation and training of new staff;
• May assist with orientation, campus tours or student recruitment events;
• Uses computer applications or other automated systems such as spread sheets, word processing, calendar, email and applicable database software/systems with proficiency in performing work assignments;
• Ensures an accurate processing of information and input into appropriate software program when necessary for data;
• Maintains and adheres to departmental confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communications
• Assists as needed to support departmental daily operations.

Required Skills Good knowledge of office practices and procedures; Working knowledge of College's policies and procedures, academic requirements, campus resources, student life, and support services; Ability to organize, coordinate and prioritize projects; Ability to work with a diverse population; Ability to identify students' needs for services in order to make appropriate referrals; Ability to operate a personal computer and to learn and use a variety of software packages; Ability to maintain confidentiality. Excellent oral and written communication skills; Excellent interpersonal/human relations skills. Educational Requirements (A) Bachelor's Degree; OR B) Associate's Degree AND two (2) years of experience working in a business setting, providing face-to-face customer service, including advising and guiding customers; OR C) Graduation from a high school or possession of a high school equivalency diploma and four (4) years of experience working in a business setting, providing face-to-face customer service, including advising and guiding customers. **This position is a Competitive Class position subject to all regulations of the Warren County Department of Civil Service. There is an active certified eligible list of candidates.**Full consideration will be given if application received by 10/02/2024 We value diversity and are committed to creating an inclusive environment for all employees. SUNY Adirondack is an Affirmative Action/Equal Opportunity Employer. SUNY Adirondack is actively recruiting diverse faculty of all backgrounds. In efforts and our commitment to the goal of building a diverse workforce we are participating in PRODiG. PRODiG ( Promoting Recruitment, Opportunity, Diversity, Inclusion and Growth ) aims to increase the representation of historically underrepresented faculty at SUNY including underrepresented minority ( URM ) faculty in general and women faculty of all races in STEM fields ( WSTEM ). Click this link to find out more about PRODiG.