COMMERCIAL AND PERSONAL LINES - CUSTOMER SERVICE REPRESENTATIVE - Trucordia : Job Details

KNOLL (Part of PCF Insurance Services Network) We give clients the power of choice through our partnerships with top-rated insurance carriers. We strive to provide a local, personalized customer service experience while giving back to the communities we call home. Our family run agency has been in business for 25+ years.

Job Summary: As a Commercial and Personal Lines -Customer Service Representative (CSR) at Knoll, you will play a crucial role in assisting clients with inquiries and issues, ensuring high levels of satisfaction and support related to both commercial and personal line support.

Duties and Responsibilities:

* Provide prompt and courteous assistance to customers via phone, email, and other communication channels.

* Process both new business and renewals for customers.

* Skillfully identify and assess customers' needs, delivering appropriate and effective solutions.

* Process payments and submit insurance premiums accurately and in a timely manner.

* Develop a comprehensive knowledge of our product offerings to assist customers accurately and efficiently.

* Maintain detailed and accurate records of customer interactions to continuously improve service quality.

Qualifications:

* Valid, Pennsylvania Commercial and Personal lines insurance license.

* 1-2 years of experience as a Customer Service Representative with Insurance.

* Excellent communication and interpersonal skills.

* Strong negotiation and presentation abilities.

* Analytical and problem-solving skills to assess clients' needs and recommend appropriate coverage.

* Self-motivated, goal-oriented, and able to work independently and as part of a team.

* Technical proficiency with insurance agency management systems.

Benefits:

* Medical, Dental, Vision

* Life Insurance

* AD&D

* FSA / HSA

* Commuter & Child Care FSA

* Cancer Support Benefits

* Pet Insurance

* Accident & Critical Illness

* Hospital Indemnity

* Employee Assistance Program (EAP)

* 11 Paid Holidays

* Flexible PTO

* 401K