Commercial Field TechnicianOmni Fiber provides a variety of perks and benefits:Compensation•Competitive Pay•401(k) with Employer Matching Contribution up to 4%•Professional Development Reimbursement and Advancement Opportunities.Time off•Company Paid Holidays (8 days)•Floating Holidays (3 days)•Paid Time Off (15 days)Benefits•Medical, Dental, and Vision•Life Insurance and Short-Term Disability•HSA enrollment option with Employer Contribution•Monthly internet and cell phone allowances•Mileage reimbursement•Paid company trainingAbout the position:The Commercial Field Technician will be directly involved with operational support ofethernet, and voice services delivered to Enterprise, SMB, and MDU locations.What you will do:
- Install and verify configurations in customer-premise NID, routers, switches, andphones.
- Service validation testing including network stress and reachability for Internet,Ethernet, and Voice/VoIP services
- Diagnose, repair, replace faulty NID's, routers, switches, phones, cabling, andcircuit components.
- Diagnose and repair carrier ethernet ELINE/ELAN/EVC services and provisioningissues across the carrier ethernet network.
- Troubleshoot and repair IP routing and connectivity issues.
- Diagnose and repair fiber and optical CWDM/DWDM last mile components, verify fiber operability using OTDR and light meters.
- Perform customer advocacy and own the customer's service issue. Drive resolutionthrough partner organizations.
- Display empathy and maintain professionalism while handling difficult customersituations.
- Assist with maintaining and updating facility records.
- Physical ability to work in various environments such as attics, crawl spaces, and adverse weather.
- Operate company vehicle/equipment safely and professionally.
- Perform on-call rotation duties after regular business hours.
- Ability to communicate technical information to non-technical people.
Your experience:
- Associated Degree in Computer Science or information technologies is preferred. Or relevant work experience.
- 2 years of fiber optic testing experience preferred.
- Read and update inventory systems, network diagrams and all on site labeling.
- Experience using an OTDR, and light meter.
- Familiar with carrier ethernet saturation, frame-loss, and other quality testing protocols.
- Fiber optic troubleshooting experience.
- Experience with VoIP and customer alarm systems.
- Multi Dwelling Unit Experience, Enterprise customer experience.
- Able to use Microsoft suite of applications including word, excel, and power point.
- Skilled in basic telephony and computer equipment.
- Familiar with aerial drop/cable installation, mechanical terminations, and testing
Your preferred qualifications:
- Strong collaboration skills working cross functionally.
- Strong troubleshooting analytical skills to quicky isolate and resolve serviceimpacting issues.
- Business fiber installation experience would be preferred.
- Fantastic customer service skills and professional attitude.
- Ability to remain calm under pressure.
- Project Management is preferred but not required.
- Possess and maintain a valid state driver's license and acceptable driving record.
- At times work in small, confined spaces or aloft (up to 28 ft.)
- Be available for overtime, emergency callouts and holiday work as needed formaintain customer business operations.
- Ability to identify wire and cable colors.
- Physical ability to work from a kneeling or standing position for long periods.
- Ability to read prints and assist with redlines/construction drawings.
- Ability to lift and move up to 80 lbs
- Weigh less than 285 lbs since this is required for ladder safety.
Desired Qualifications
- Knowledge or MEF standards (MEF-CECP / Ciena CE-A/CE-P certificationspreferred)
- Cisco CCNA or CCNP certifications preferred.
- Fiber optic training certifications.