General Summary and Objective:
- Under general supervision and in compliance with established policies and procedures, the Commercial Mortgage Servicing Representative will be responsible for all aspects of commercial mortgage servicing.
Requirements•To provide an exceptional service experience, every time!•Generates and/or reviews loan closing/modification documentation as applicable for commercial mortgages based on approved terms and conditions.•Works closely with attorneys, commercial lenders, credit administration, deposit operations, and other related personnel as needed for loan processing, maintenance and/or troubleshooting.•Follow, create and execute procedures designed to maximize efficiencies and adhere to bank policy and procedures, including OCC and Banking Regulations. •Reviews commercial mortgage packets for accuracy and completeness.•Review commercial mortgage draft documents for accuracy and completeness.•Prepares commercial mortgage letters of commitment based on approved terms and conditions.•Performs input of new and modified mortgage account data into core system. •Manages commercial participation loans, including payments and general ledger balancing.•Review and deliver computer generated commercial mortgage invoices and notices.•Review and follow up of commercial mortgage insurance cancellations.•Monitors all commercial mortgage closing exceptions until rectified.•Performs account affiliations, additions, deletions and modifications as necessary.•Performs and tracks commercial building and loan advances. •Orders flood determinations, orders and tracks commercial appraisals and internal evaluations.•Generates flood insurance disclosures, monitors, reviews flood insurance policies including force placements.•Fully understand the rules of HMDA including tracking and reporting. •Responsible for position quality control and as needed department quality control.•Tracking of recorded mortgages. Orders property searches and/or title policies as applicable.•Generates Mortgage Discharges and Payoff Letters.•Fund and balance attorney accounts for mortgage closings.•Generates call report on a quarterly basis.•Generates new mortgage report monthly.•Generates mortgage pending report weekly.•Maintains the confidentiality of credit and customer information.•Must have excellent communication and telephone skills.•Provides support to other areas within Commercial Servicing and Retail Servicing.•This is a full time position performed in a regular office work environment. Travel may be required.. Other duties as assigned: Duties, responsibilities and activities may change at any time with or without notice, deemed necessary by Management.
