COMMERCIAL WASTE SERVICES SPECIALIST - City of Allen, TX : Job Details

HIRING RANGE: $1,917.26 - $2,348.72 Biweekly

FULL SALARY RANGE: $1,917.26 - $2,780.18 Biweekly

Check out Keep Allen Beautiful

The City:

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. Its strong economy, diverse population, great educational institutions, and quality of life make it the ideal place to work, live, and play. The City of Allen has something to offer everyone.

The City's Mission is to achieve excellence in managing the development of the community and in providing city services so that conditions of living and public confidence are continually enhanced.

Our employees serve the citizens of Allen with the PRIDE values. We do Work that MATTERS!

* People First - Giving priority to others

* Respect - Treating others with courtesy and dignity

* Integrity - Serving with honesty, trust, and hard work

* Deliver - Following through on commitments while exceeding expectations

* Excel - Creating an innovative and improving work environment

This position aims to perform various operational and monitoring activities for the City's commercial solid waste and recycling programs to ensure compliance with solid waste rules, policies, regulations, and ordinances. This is accomplished by conducting field inspection work of existing and new facilities, responding to customer requests, investigating and resolving complaints, and performing outreach to educate commercial customers on solid waste and recycling programs. Other duties may include documenting field inspections and compliance, assisting commercial waste customers, attending and providing input on commercial waste enclosures in Technical Review Committee meetings, providing administrative support, and interfacing with other City employees and citizens. This position does not provide direction to other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

* Performs routine field inspections of solid waste containers for compliance, resolves unsafe or unsanitary field conditions, monitors activities for potential follow up by Code Enforcement, and issues warning notices in the field related to non-compliance; identifies commercial establishments in the city that do not comply with regulations for placing/retrieving refuse/recycling bins, monitors special collections; verifies collections are made from commercial establishments where problems occur. Monitors all problems with collection areas on a regular basis. Makes collections or arranges for pick-up of recycled material when required.

* Responds to commercial establishments inquiries, complaints, or requests for service pertaining to Solid Waste services in person or by phone and provides information on services available. Interacts during confrontational situations in a diplomatic and tactful manner. Distributes literature and responds regarding Commercial Solid Waste Management and recycling programs.

* Conducts field operations for Commercial Solid Waste collections. Distributes information and answers questions from commercial establishments concerning the city's collection's program.

* Responsible for investigating ordinance violations and issuing warning/fines notifications in writing to commercial establishments.

* Maintains documentation of field inspections and compliance to satisfy State and County regulations; maintains records and reports relative to customer service contacts; maintains records and reports relative to collections, hauling, and disposal of materials collected for billing purposes

* Plans, develops, and conducts public education and outreach programs. Attends community outreach events, special events, and commercial establishment meetings to communicate information and promote the city's solid waste program.

Education and Experience:

A bachelor's degree or equivalent and three (3) years of experience in Solid Waste or Code Enforcement.

Special Requirements:

* Must possess a valid Texas Class C driver's license.

* Texas Department of Licensing and Regulation Code Enforcement Officer 1 license or ability to obtain within six (6) months of employment.

Knowledge of:

* City rules, regulations, policies, and procedures with particular attention to codes and ordinances.

Skill in:

* Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.

* Providing outstanding customer service and conflict resolution.

* Working effectively in a high-pressure environment with changing priorities.

* Effectively communicating in both oral and written formats.

Supervision Exercised:

Direct Supervision: Work is normally reviewed in progress and upon completion of assignments to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the task level; work is subject to both general and departmental policies, procedures, and guidelines.