Communication Clerk (80 hrs per pay pd) Variable - KSB Hospital : Job Details

Job DetailsLevelEntryJob LocationKSB Hospital - Dixon, ILPosition TypePart TimeEducation LevelHigh SchoolJob ShiftDaysJob CategoryAdmin - ClericalJob DescriptionThe Communications Clerk is primarily responsible for operating the digital electronic telephone switching equipment in order to efficiently relay all calls for Katherine Shaw Bethea Hospital and the KSB Medical Group offices that use the hospital's switchboard services.Full time, 80 hours per pay period. Wednesday, Thursday, Friday, Saturday and Sunday. 9am-530pm

• High school graduate or equivalent required
• Acute sense of hearing required
• Excellent customer service skills
• Fundamental computer knowledge
• Accurate typing capabilities required

At KSB, we are committed to transparency in our pay practices and publish the range of pay (minimum and maximum) for each position. Offered pay rates will be determined by education, experience, and equity with current team members. Range is $15 to $18.97Standards of BehaviorThe following section contains standards of behavior for which all employees are responsible. Standards of behavior that are noted as Needs Improvement require an action plan for improvement.

Communication - Uses the best method of communication for the issue at hand. Is a good communicator both orally and written. Responds in a timely manner to telephone calls, emails, etc. Does not speak unkindly in regards to coworkers or other departments. Keeps supervisor informed of situations within the department and the organization.

Professionalism - Consistently has a positive attitude and is upbeat and positive, greets others, smiles and makes eye contact. Shows a sense of ownership in all they do. Accepts change well and adapts to new situations. Goes beyond patient/customer expectations.

Customer Service - Consistently provides competent care being efficient in tasks/resources. Focuses on improving results. Demonstrates an ongoing commitment to serving the customer as the most important part of the health care chain, providing prompt care and apologizing for delays.

Privacy /Confidentiality - Has received training, knows and meets all job-relevant standards related to HIPAA and Security. Respects the privacy of patients and their families, coworkers, and KSB Hospital. Follows the policy for release of information.

Safety - Has received training, know and meets all job relevant standards related to OSHA, Fire, Safety and Utilities, Security, Emergency Preparedness, etc. Complies with all safety policies using proper tools in order to provide a safe work environment. Wears ID Badge at all times. When lifting heavy items always use proper lifting techniques. Addresses Employee/Patient incidents promptly, identifies and mitigates risks, follows Hand Hygiene guidelines, medication reconciliation (if applicable), and ventilator use (if applicable) all in accordance with KSB policies.

Teamwork - Works well with other members of his/her department to promote a team effort for the good of the department's functions. Recognizes and rewards success.

Required In-Services - all applicable required in-services have been completed for the evaluation year.