COMMUNICATIONS MANAGER (20552418) - City of San Mateo, CA : Job Details

San Francisco/Peninsula

Job Type

Full-Time

Close Date

11/3/2024 at 5pm or until 50 applicants

Salary

$11,048.87-$13,179.33 Monthly

Additional Questionnaires

Pre-qualification and Supplemental

About San Mateo

San Mateo is a city of more than 100,000 residents located in San Mateo County, California, on the San Francisco Peninsula. One of the City's strengths is its diversity, both in the ethnic makeup and the physical development of the community. San Mateo has a vibrant business and retail environment with national and international businesses, two major shopping centers and an active downtown.

You would be joining over 500 people whose mission it is to serve the San Mateo community with a collaborative, innovative and professional spirit. We are looking for someone who embodies our shared values of respect, creativity,inclusivity, transparency, and integrity in their words and actions.

Look at some of the reasons why the City of San Mateo is a great place to work,

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Location

330 W 20th Ave San Mateo, 94403

Description

The City of San Mateo invites your application for the Communications Manager opportunity!

Why Join our City?

The City of San Mateo is home to a collaborative team of skilled professionals and provides great benefits and retirement packages to care for its employees. The City Manager's Office (the Office) provides leadership and support throughout the organization to ensure the City Council's initiatives and programs are executed and that high-quality service is consistently delivered to the community and other departments. Our program areas include Communications, Economic Development, Sustainability, Goal-setting, Diversity, Equity, and Inclusion, and Volunteerism and have a community-wide impact. The team within the Office works closely together to assist in the success of each program. The Communications Manager plays a vital role in sharing critical information about what is happening in San Mateo and in engaging the community to help ensure everyone has a way to contribute to what happen within their city.

Collaboration, accountability, innovation, respect, creativity, transparency, constructive leadership, and inclusivity are attributes that we are seeking in the candidates.

Look to some of the reasons why the City of San Mateo is a great place to work:

What You'll Do

The Communications Manager will develop and execute the City of San Mateo's communication plan, which will include key actions to enhance community engagement and participation, increase community awareness about City activities and initiatives, foster cross-departmental coordination and unity, standardize media response procedures, improve the website user experience, and standardize training and onboarding for new communications staff. You will also lead the City's efforts to strengthen and expand its online and social media presence and work with community leaders and partners to help enhance San Mateo's positive reputation. The Communications Manager receives general direction from the City Manager and/or Assistant City Manager, has direct supervisory responsibilities, and will lead collaborative teams.

Some duties may include:

* Lead the City's social media efforts and cross departmental social media team; develop and coordinate implementation of the City's social media strategy, policies and presence and monitor the City's online reputation

* Develop and implement an integrated strategic communication plan to advance the City's brand identity and broaden awareness of its programs, priorities and accomplishments; ensure communication strategies are consistent with the City's strategic plan and vision.

* Create and manage a decentralized communications team to support the departments' communications needs and the development and execution of the communications strategy.

* Anticipate and identify challenges and emerging issues faced by the organization; work with the senior management team and staff to recognize communications opportunities and design and execute appropriate strategies to address them.

* Develop and oversee mechanisms to measure the success and continuously improve the quality of the City's communications.

* Oversee development and dissemination of print communications (including the annual report, marketing collateral materials) and electronic communications (including the City's website, social media and new media) and manage relationships with associated vendors.

* Serve as spokesperson and lead contact on media interactions; build and manage press relationships to achieve accurate coverage of City events, public announcements, projects and programs.

* Prepare talking points, presentations, speeches and other supporting material as needed.

* Manage the City's website, including content strategy, integrated messaging, creative direction and analytics.

* Collaborate with departments to plan and coordinate public meetings, surveys and other outreach efforts to better understand community views regarding potential City decisions, satisfaction with City services and preferences for engaging with the City.

* Perform related duties as assigned.

For a complete list of duties, reference our job specifications at

Job Description URL:

Job PDF:

Communications Manager JA 10-2024 FINAL.pdf

Job Video Link URL:

Ideal Candidate

What You Need

Knowledge of:

* Advanced principles, techniques and practices of public information, media, marketing and public relations.

* Principles, practices and concepts of open government and citizen participation.

* Principles of interactive outreach strategies and technologies.

* Operations, activities and services of municipal government.

* Modern office technology, procedures, methods and equipment.

Ability to:

* Lead and manage a comprehensive strategic communication, media relations and marketing program.

* On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.

* On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.

* Prepare a wide variety of effective, professional, and attractive communication tools, utilizing a both traditional and social media, for a variety of audiences.

* Effectively represent the City with a wide range of diverse constituents.

* Establish and maintain cooperative working relationships with those contacted in the course of work.

* Interpret and apply rules and regulations regarding accounting and auditing practices.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

* Five years of professional communication experience in public relations, journalism, communication, marketing, social media or a closely related field.

* Equivalent to a Bachelor's degree from an accredited college or university with major coursework in marketing, journalism, public relations, or a related field.

Bonus Points (highly desirable)

* A cover letter

* Experience working in a municipal setting, especially in a leadership capacity or with boards, councils, or commissions

* Experience with media relations

* Concise and clear writer

* Ability to demonstrate use of great judgement

Benefits

What We Offer

* Salary: $11,048 - 13,179 /month

* Comprehensive benefits package including generous paid leave and health benefits

* CalPERS retirement 2% @ 55 for classic members; 2% @ 62 for new members. Classic employees contribute 8.34% to CalPERS and New members contribute 7.50% to CalPERS effective 7/6/2024.

* Retirement Health Savings Account: City contribution of 0.75% of base salary

* Deferred Compensation: City will contribute 1% and match up to 0.5% of base salary

* Free Fitness classes through City of San Mateo Parks and Recreation, Employee Assistance Program and Credit Union Membership

* This classification is represented by the San Mateo Management Association Unit. For more information, please refer to the San Mateo Management Association document.

ADA Special Requirement:

Essential duties require the following physical abilities and work environment: Ability to work in a standard office environment; ability to travel to different sites and locations.

Special Instructions

Are You Ready? Apply.

Submit an online application, cover letter (highly desirable), and supplemental questionnaire at or to the Human Resources Department, City of San Mateo, 330 W. 20th Avenue, San Mateo, CA 94403, (650) ###-####.

Application Deadline:

Recruitment will close on November 3, 2024, at 5 p.m. or upon receipt of the first 50 applications, rsum (highly desirable), and supplemental questionnaires, or whichever occurs first. APPLY NOW. This recruitment is expected to close early due to a high volume of qualified candidates.

Examination Process:

All applications, cover letter (highly desirable) and supplemental questionnaires received will be reviewed for minimum qualifications. A fully completed application is required; a resume does not replace the information required on the employment application, including work history. Applications with see rsum as a substitution for the work experience description, those with none or unclear current/past employment information, or those with insufficient information to evaluate possession of minimum qualifications will not be considered; missing information cannot be assumed. A limited number of the most highly qualified applicants will be invited to participate in the examination process, which may consist of an oral panel interview, written exercise, or in the form of a practical demonstration of skill and ability, or any combination of these; an in-person panel interview is tentatively scheduled for Wednesday, November 20, 2024.

An employment list will be established for those who pass the examination process. Current and future vacancies may be filled from this list. The list will remain in effect for at least six months with the possibility of an extension for an additional six months. Once placed on an employment list, and at the time a vacancy occurs, eligible candidates may be contacted by the hiring department and scheduled for additional department interviews.

Date posted: October 14, 2024

Note: The City of San Mateo reserves the right, at its discretion, to limit the number of qualified candidates invited to the selection process. ALL RESPONSES WILL BE CONDUCTED VIA THE EMAIL ADDRESS PROVIDED IN YOUR ONLINE APPLICATION. Therefore, it is imperative that you provide an email address to which you have access, and it is recommended that you frequently check your email for notices from: [email protected].

Fine Print

Prior to hire, candidates will be required to successfully complete a pre-employment process, including a driving record review, reference check, and Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background checks. A conviction history will not necessarily disqualify an applicant from appointment. The policy of the City of San Mateo is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, age, religion, ancestry, physical or mental disability, sexual preference, marital status, or national origin. It is the intent and desire of the City of San Mateo that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment. In compliance with the Americans with Disabilities Act, applicants requiring accommodations for any part of the testing or recruitment process must notify [email protected] or (650) ###-#### seven (7) days in advance of the application filing deadline, or the exam date if the exam is continuous, for the part of the process requiring accommodations. Do not upload any documents related to your request for accommodation in CalOpps. The City of San Mateo complies with employment provisions of the Americans with Disabilities Act.