Community Associate - Urban Office : Job Details

Community Associate, Urban Office

This position requires a proactive, detail-oriented individual with exceptional communication skills and a passion for fostering community engagement within the Urban Office environment.

Leasing

• Show available space to potential members with expertise of the space.

• Maintain meticulous lead tracking using Yardi Kube (coworking management software).

• Submit weekly detailed reports with property leasing summary.

• Think creatively how to increase tour and lead count, whether it's through offering deals or engaging the community more.

• Responsively engage with prospective members via Urban Office website chats, calls, and emails.

• Onboard members onto Yardi Kube platform efficiently and ensure new members are set up for billing.

Property Management

• Oversee day-to-day operations at locations as necessary.

• Facilitate access control card setup for new members, mail personnel, and janitorial staff, while managing card removal and collection from departing members.

• Address maintenance requests submitted through Yardi Kube promptly.

• Maintain cleanliness and functionality of kitchen facilities, including dishwasher operation, restocking kitchen supplies, and replenishing snacks.

• Manage inventory of office essentials such as printer paper, coffee cups, and soap.

• Ensure TVs are operational and tuned to appropriate channels and control Sonos speakers in the space.

• Coordinate conference room reservations for external clients and handle member requests for door signage.

Accounting

• Facilitate rent collection via Yardi Kube.

• Provide detailed receipts and descriptions to Urban Office's accountant for all credit card transactions.

• Forward vendor invoices promptly to Urban Office's accountant.

Member Engagement

• Organize and host monthly member appreciation events, from creating promotional materials to encouraging event attendance.

• Develop partnerships with local businesses and organizations to enhance the overall community experience and provide additional value to members.

• Continuously seek opportunities to enrich the community by introducing new resources and amenities based on member feedback and evolving needs.