Community Care Worker I - Texas Health & Human Services Commission : Job Details

Community Care Worker I

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for the most vulnerable citizens of Texas in need of in-home care, home delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC), Community Care Services Eligibility (CCSE) department is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CCSE provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.

Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors CCSE programs to determine if services are meeting the individual's needs.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

Essential Job Functions:

* Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

* Interviews applicants, individuals receiving services, and resource persons and conducts home/site visits to assess the need for services and provides information and referral to other resources.

* Conducts reviews to determine eligibility and functional needs.

* Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs.

* Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service.

* Monitors through contacting individuals receiving services to determine if services are meeting the individual's needs.

* Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual's needs.

* Prepares basic level ongoing or special narrative or statistical reports.

* Works effectively with consumers, their families, provider agencies and other state agency staff to compile information and ensure services are authorized appropriately and accurately.

Knowledge Skills Abilities:

* Ability to effectively communicate orally and in writing.

* Ability to set priorities, establish timeframes, and meet deadlines.

* Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.

* Ability to operate computer and general office equipment.

* Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.

* Knowledge of resources that serve individuals who are older or have a disability.

Registration or Licensure Requirements:

Current valid Drivers' License. Initial Selection Criteria:

* High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

Thirty (30) semester or forty- five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

* One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.

* Experience using email and other automated applications, such as Microsoft Office products.

* Must be willing to travel approximately 70% of the time to make home visits, attend trainings, and/or meetings.

* Experience in communicating effectively in writing based on the completing the application with limited grammar and punctuation error.

Additional Information:

Interviews may be conducted in person or using Microsoft TEAMS application. Selected applications should download Microsoft TEAMS app prior to scheduled interview.

This position is included in a career track series and may be filled at any level within the career track, dependent on the selected applicant's qualifications as they relate to career track promotion eligibility requirements.

This position in not eligible for telework at this time but telework may become available in the future.

Occasional overtime and/or extended work hours may be needed for the position.

Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 68X, HM, 0149, 4C0X1. For more information see the Texas State Auditor's Military Crosswalk at MOS Code:

68X, HM, 0149, 4C0X1

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-###-####. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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