Community Concierge - The Gathering Spot Los Angeles - The Gathering Spot : Job Details

We are seeking passionate, friendly, and customer service-oriented team members to join our Community Concierge team!

The Community Concierge will assist members & guests with a variety of services from daily check-in, member services, and securing reservations for onsite club amenities.

Duties/Responsibilities:

• Checking in members and accompanying guest(s)
• Assist in the new member onboarding process by entering new members into all required systems.
• Assist members in the day-to-day use of the club including conference room reservation and booking inquiries
• Monitor and respond to emails from members and potential members
• Give tours of the club to prospective members
• Troubleshooting app, conference room, and event usage errors
• Complete membership call lists to promote club events and promotions
• Construct and manage mass emails
• Troubleshooting A/V for members and guests
• Oversee the aesthetics and upkeep of the club
• Discuss the club according to brand standards
• Content curation of digital marketing and signage as it pertains to entertainment throughout the club
• Reaching out to members and gauging feedback regarding club experience and satisfaction, and general wellness of the members
• Develops and maintains relationships to fulfill the needs of members, guests, or employees.
• Sorting and distributing communications & incoming mail
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent problem-solving and critical thinking skills.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.

Education and Experience:

• At least two years of hotel guest services experience highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.