Community Experience Specialist - Morgan Properties : Job Details

What You Will Be Doing:

We are seeking a dedicated Community Experience Specialist with a vibrant and customer-focused attitude to join our team! As the Community Experience Specialist, you will be at the forefront of our residential community's operations and customer service. In thisvital role, you will ensure that our residents enjoy a top-notch living experience through meticulous property management and exceptional service. Your role is pivotal in cultivating a sense of community, where residents are not just satisfied but delighted to call our community home!

Essential Job Duties:

Resident Engagement and Customer Service:

• Create a welcoming and inclusive environment for residents, ensuring they feel valued and supported.

• Respond to resident inquiries, comments, and feedback, providing excellent customer service at every touch point.

• Organize and execute events to boost resident engagement and community spirit.

• Conduct engaging tours and manage prompt lease signings to ensure a smooth move-in experience.

Community Operations:

• Inspect new resident's homes to guarantee a positive move-in experience.

• Perform regular inspections, assign maintenance tasks, and report major issues.

• Walk property grounds to ensure the highest levels of curb appeal.

• Collaborate with the regional sales team to execute leasing strategies.

Administrative Responsibilities:

• Review the accuracy of all resident accounts, initiate and manage legal actions when necessary.

• Maintain detailed and accurate resident records.

• Assist in preparing monthly reports.

Compliance:

• Adheres to federal and state Fair Housing Laws as well as all company policies.