Community Health Worker III (45499) - Bay Area Community Health : Job Details

Overall Summary:

The Community Health Worker III (CHW III) at Bay Area Community Health will primarily work at serving and assisting our patients while located at different sites throughout the organization and community in both Alameda and Santa Clara Counties. CHW III will work at different capacities based on their assigned area of training and specialty. The CHW III will be a trusted member of the community, and actively participate as a liaison between primary care, specialties and resources available to BACH patients. Activities may include, but are not limited to, outreach, engagement, care coordination, case management, linkage of the patient with resources at BACH and in the community such as food, housing, financial and transportation assistance and linking the patient to brick and mortar sites.

Essential Responsibilities:

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services. Duties include:

* CHW, I and II tasks, plus:

* Coordinate and deliver training for CHW I through CHW II

* Schedule staff for other external or online training

* Prepare and deliver presentations

* Assess patient's home living situation

* Conduct housing and crisis assessments in various portals, as applicable

* Conduct SDOH assessments and provide resources as appropriate

* Conduct intake assessment of clients referred for case management

* Monitor, document, and report staff productivity through internal and external reports

* Assist in monitoring of patient referrals

* Utilize PDSA model for continuous process improvement

* Develop and nurture collaborative relationships with community partners

* Ensure compliance with health plan, county grant, or specific program requirements

* Support patient engagement, linkage, coordination, monitoring, follow-up and advocacy

* Promote integrated care among primary care providers and specialties

* Perform general administration duties

* Adhere to all HIPAA rules and regulations

* Adhere to the policy and procedures of BACH

* Conduct file reviews to maintain compliance of program.

* Assist with providing training and development to support staff in meeting their expectations.

* Respond to requests for information, researches, resolves complex problems, and prepares correspondence of a sensitive and/or confidential nature.

* Ensure program participant compliance with all applicable rules, regulations, standards, and policies and procedures.

* Develop and periodically update an inventory of available resources for patients.

* Establish a pool of partners and networks that would facilitate access to resources and programs for eligible patients.

* Work flexible hours, which includes some evenings and weekends

* Work at any of BACH location, including clinics, mobiles, schools, homeless encampments, warming centers and patients' homes, or patient appointments as assigned

Secondary Responsibilities:

* Attends workshops, training, and meetings as needed, and as requested

* Assists with mentoring, training, information and providing guidance to team members.

* Assists with the review, interpretation, determination of impact, and implementation of program regulation and services, and recommends improvements.

* Performs other duties as assigned by supervisor

Qualifications

Qualifications

Required Education, Experience, and Training:

* High school diploma or equivalent

* 2-4 years of experience in a community-based health care service capacity preferred

* AS/AA in health or related field preferred

* Bilingual preferred

* CEC Certification, if applicable

* CHW Certification - Recertification and/or retraining process, as required

Critical Success Factors in this Role Include:

* Cultural competency working in diverse/low income and immigrant communities.

* Knowledge of population related to specialty care and other health-related services.

* Ability to work in a fast-paced environment as part of an interdisciplinary team.

* Familiar with the principles, practices and techniques of social work; basic psychological theory and practices as related to human behavior.

* Ability to quickly identify risk factors as they relate to patient safety and communicate these immediately and effectively to appropriate team members.

* Ability to form empathic and collaborative relationships with patients with medical challenges and flexibility in meeting patients' needs.

* Excellent organizational skills and a high degree of interpersonal competence with both staff and patients.

* Familiarity with local rules and regulations (i.e. health care setting).

Work Conditions:

* Travel to other sites and/or locations required.

* Work outside in varying temperatures and work conditions.

* Prolonged periods of walking, standing or sitting.

Physical Requirements:

This position requires:

* Sitting, walking, and standing.

* Regular bending, stretching and lifting.

* Manual dexterity used to include, but not limited to, standard office equipment, and computer keyboard.

* Includes exposure to outside elements.

* Presenting information in front of a group or individual.

* Reading and writing in order to review records for accuracy.

Supervisory Responsibilities:

None