Community Health Worker - Family Health Centers of San Diego : Job Details

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff

Family Health Centers of San Diego (FHCSD) is looking for a Community Health Worker. Provide education, coordination, navigation, and case management services connecting individuals to services at FHCSD as a trusted member of the community served. Support clients that may have chronic diseases, including substance and/or mental health issues. Operate in a supportive role within an interdisciplinary healthcare team utilizing an integrated care and treatment model.

Responsibilities:

• Collaborate with the multidisciplinary care team in coordinating a wide array of navigation, health care, case management, educational support, and patient engagement functions in recruiting, supporting, and connecting individuals to services at FHCSD.

• Facilitate enrollment of patients in FHCSD services. Schedule appointments and conduct intake per department guidelines and productivity goals.

• Facilitate care transitions between providers, community partners, and specialty care providers through the use of the Electronic Health Record to ensure relevant correspondence is attached for each patient.

• Provide support for patients, focusing on reducing poor health outcomes through improving continuity of care.

• Provide support, empowerment, education, and case management services for those who may be chronically ill, including co-morbid substance use and/or mental illness through direct interaction or within a group setting environment.

• Educate potential patients about FHCSD services to include relationship building in connecting to a wide array of services.

• Conduct periodic assessments of patients' substance use, physical activity, dietary, or other habits harmful to health and wellbeing.

• Serve as liaison between the multidisciplinary care team and the community to include developing relationships with various stakeholders as part of the patient's care plan. Resolve any barriers related to necessary resources.

• Participate regularly in program meetings.

• Function collaboratively with partners of FHCSD.

• Identify linguistic, cultural, and transportation needs of clients with linkage to resources as appropriate.

• Track, monitor, and actively manage assigned cases to ensure coordination of care, and retention of patients, and to ensure a high level of utilization is maintained.

• Attend ongoing training to include certification courses when applicable.

• Perform other duties as assigned.

Requirements:

• High School Diploma or GED equivalent required.
• Bachelor's degree in health care or social services field or Community Health Worker certification preferred.
• OR equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties.
• Ability and means to travel as needed promptly within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on the vehicle used is required. DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations or accidents within 3 years; No vehicle-related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years

• 1 year of experience working with health care systems, substance use treatment programs, or community-based organizations required.
• Bilingual required in one of the following languages: Haitian Creole, or Afghan languages (Dari/Farsi/Pashto), or Arabic
• Lived refugee experience that aligns with and provides a connection between the CHW, and the community being served required.
• Knowledge of adult health coaching and engagement techniques, best practices, and tools.
• Ability to engage clients in meeting their health care needs through the inclusion of patient connectedness with FHCSD services through care coordination and case management strategies.
• Ability to exercise discretion and maintain confidential information.
• Ability to work in a fast-paced environment in seeking solutions and health care service connections.
• Ability to work effectively with clients from diverse social, cultural, and economic groups.
• Possess critical thinking skills in finding solutions to problems/addressing barriers.
• Strong interpersonal and customer service skills with the ability to interact empathetically with persons with diverse socio-economic and educational backgrounds.
• Intermediate verbal and written communication skills to include the ability to communicate effectively with those who speak English as a second language.
• Knowledge of the community resources, health, and social services systems in San Diego County, and a willingness to work within these settings when appropriate.
• Ability to work in a variety of environments including various criminal justice system settings, encampments, immigration camps, community organizations, outpatient treatment facilities, etc.
• Ability to work well in a team-based environment or independently.
• Demonstrated ability to maintain good working relationships with employees, coworkers, and community partners.
• Basic skills in computer applications and software including MS Office and Electronic Medical Records.

Rewards:

• Job type: Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave, and Paid Holidays
• Medical/Dental/Vision/FSA/Life Insurance
• Employee Discounts and Wellness Programs

#IndSocialServices

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)