Job DescriptionCommunity Health Workers (CHW) are essential to keeping Ohio's economy open while protecting against community spread of COVID-19. Under the general direction of the Program Manager, this position is responsible for delivering client-centric services and meeting performance requirements that are consistent with the mission of the Columbus Urban League.Duties & Responsibilities
- Manages and supports a caseload of clients who may be COVID positive or have other health needs.
- Interviews contacts via telephone call or in person; with case notes added to appropriate system within 24 hours of contact per HUB requirements.
- Interviews clients provide linkages and referrals to community-based services and/or health care providers.
- Guides clients through a screening and documentation process (triage) to determine eligibility for financial assistance.
- Screens for social determinants of health and conducts client needs assessments
- Ensures program meets stated outcomes and/or goals.
- Prepares bi-weekly, monthly and/or quarterly reports.
- Participates in regularly scheduled operations meetings as required.
- Recruits and accepts referrals.
- Plans and delivers effective program activities and services and monitors activities for efficacy.
- Provides prevention programming to selected and indicated populations.
- Integrate program services into other CUL initiatives.
- Provides individual sessions to support individuals, inclusive of individuals challenged with alcohol and/or substance use, and link individuals to appropriate services related to both within CUL and with other community partners.
- Other duties as assigned
Experience and Skills
Job Requirements Education andExperience:• Highschool diploma or equivalent with at least 3+ years of social serviceexperience; or
• Highschool diploma or equivalent with at least 3+ years of call center experience withstrong community service/volunteer experience; or
• Highschool diploma or equivalent with an active Community Health Worker Certification;or:
• Bachelor'sdegree in social work or related field and experience.
• Strong,empathetic communication skills are essential to this role.
• Sensitive,culturally competent communication and active listening are key.
• Musthave customer/social service experience and demonstrate the ability to organizeand accomplish multiple projects simultaneously.
•Successful candidates will have a strongbackground working with people with complex needs, with a demonstrated abilityto build rapport and de-escalate tense conversations.
•CHWs are involved with client's sensitivehealth-related information, maintaining confidentiality, and protecting theprivacy of CUL clients is of utmost importance
• Excellentwritten and verbal communication skills are required.
• Intermediateto advanced computer skills including but not limited to Microsoft Office Suiteand video conference software is required.
• Validdriver's license, auto insurance and reliable transportation is required.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Certification or Licensure: A valid Ohio Driver's License is required in addition to a driving record that is in compliance with the Columbus Urban League only if the employee is assigned to transport program participants, or any other type of activity that mandates driving. Licensure or certification in Social Work, Counseling, or another social service field desired but not required. CUL may be able to assist in the completion of a CHW Certification. Other Skills and Abilities: Must be able to operate Microsoft applications, organize and prioritize work, time management, meet deadlines and operate office equipment.Language Skills:•Abilityto read and speak English proficiently.•Excellentwritten and verbal communication skills and abilities. •Mustdemonstrate the ability to professionally represent the Columbus Urban League,and effectively interact with diverse populations.
