Community Health Worker, Tully Urgent Care, 40 Hours, Days - Athol Hospital : Job Details

Overview:

You Matter Here! Heywood Healthcare values our employees! We offer competitive wages, great benefits and generous earned time off. Come work where you will matter!

Hours: 40 Hours, Day Shift

Job Summary

The Community Health Worker works closely with primary care providers and/ or addiction medicine providers to facilitate referrals for counseling and provides case management, assisting patients to identify and access the help they need, and document encounters in the electronic medical record ensuring that all pertinent information including; referrals, release of information, consents and other pertinent documentation is entered appropriately

Responsibilities: Essential Functions

• Managing assigned caseload of patients, maintaining accurate records, attending meetings and providing weekly reports.
• Coach patients in effective management of their chronic health conditions and self-care.
• Assist patients in understanding care plans and instructions. Provide culturally and language appropriate services.
• Help patients in properly accessing and utilizing resources including scheduling appointments, assisting patients with completing applications and registration forms.
• Assist patients in accessing health related services and overcoming barriers to obtaining needed medical care and social services.
• Facilitate communication between patients, services and providers. Encourage patients to be active, engaged participants in their health.
• Help patients connect with transportation resources and give appointment reminders in special circumstances.
• This includes a strong role as patient advocate.
• Assist emergency department patients in accessing tele behavioral counseling services.
• Conduct screenings and assessments using various tools to determine mental health status and social needs.
• Coordinate, manage and schedule tele behavioral counseling sessions.
• Manage data and appointments in hospitals electronic medical record.
• Obtain insurance authorizations for clinical sessions.
• Provide care coordination to emergency department patients.
• Provide ongoing follow-up, motivational interviewing and goal setting with patients.
• Continuously expand knowledge and understanding of community resources and services.
• Collaborate as a member of the emergency department team to discuss patients on the caseload.
• Participate in weekly supervision and program staff meetings.
• Track and submit data; complete monthly reports.
• Manage time and resources in a skilled manner.
• Understand health care culture and work closely with school personnel.
• Demonstrate appropriate boundaries in all interactions.
• Attend relevant trainings, conferences, and community events.
• Follow Heywood Healthcares policies and procedures.
• Maintain confidential information.
• Additional duties will be at the discretion of the department manager.

Statement Of Other Duties: This document describes the major duties and responsibilities for this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described. Qualifications: Minimum Education

• Associate degree and/or CHW certification preferred or equivalent combination of experience and education

Required Licenses

• AHA BLS required within 90 days of hire

Required Skills

• Strong computer skills electronic medical record databases, Google calendar, Zoom
• Knowledge of area community resources and agencies
• Skill in organizing resources and establishing priorities
• Creative analytical thinking
• Strong interpersonal and communication skills

Functional Demands Physical Requirements:

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).