Community Liaison Worker Level ll - Outreach Specialist - Nyc Health Hospitals : Job Details

NYC Health + Hospitals/At Home reaches outside the walls of our hospitals and brings health care to patients where they live. With more than 600 dedicated employees, Community Care provides services including home care, community care coordination, and community-based care management to individuals managing chronic health conditions residing in Brooklyn, Manhattan, Queens and The Bronx.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.Job DescriptionPURPOSE OF POSITIONWith the support and supervision of the Director of Care Coordination, the Central Support Care Coordinator will complete tasks that aid the delivery of high-quality care coordination services by the NYC Health + Hospitals/ Community Care.Duties & ResponsibilitiesAREAS OF RESPONSIBILITIESMLTC/MAP Assessments for Home Visits•Referral assignment•High-Medium-Low (HML) assessment•Telephonic outreach and calendar schedulingSUMMARY OF DUTIES AND RESPONSIBILITIESDemonstrates proficiency in understanding the eligibility requirements of all Community Care's Care Coordination programs inclusive of Health Home, Health Home Plus, HARP, Department of Health and Mental Hygiene (DOHMH) Grant, and the Non-Medicaid Care Coordination program.Referral Assignment for programs, completing administrative functions and scheduling for field-based staff to engage health plan members that are eligible for home and community-based services.Telephonic Outreach of referred members to schedule intake appointments for Care Coordinators. This responsibility includes:a. Managing a list of referred patients.b. Calendar scheduling for intake appointments with care coordinators.Completes Health Home HML Assessments identified in the monthly Health Home Billing Report as missing or incorrect. This responsibility includes:a. Reviewing of patient notes for the month to identify whether billable service was completed.Reviews the monthly HARP report of discrepancies between the HARP code in the billing portal and Epic EMR and complete corrections to the Health Home Episode in the EMR as needed; ensures that member records are also reviewed in the Medicaid eligibility portal (ePACES) prior to completing corrections in the Epic EMR.Completes all required trainings relevant to execution of the above responsibilities.Performs other duties as assigned.Minimum QualificationsQualification Requirements: 1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or2. Education and/or experience equivalent to 1 above.Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above.However, all persons must have at least one year of the fulltime experience described above.YEARS OF EXPERIENCE:Minimum of one year experience in outreach, sales or customer service; or in a healthcare or health plan organization.Additional QualificationsKNOWLEDGEABLE IN:Strong communication skills (both written and verbal)•Ability to thrive in a fast-paced, highly collaborative environment•Ability to adapt to changing workflows and policy in a responsive and productive manner•Ability to interact with external partners in a professional and productive manner.EQUIPMENT/MACHINES OPERATED:Printer/Scanner/Copier/Fax machine, Laptop/TabletCOMPUTER PROGRAMS/SOFTWARE OPERATEDProficiency/Experience in the following:•Microsoft Office Suite (Outlook, Word, Excel)•Epic Electronic Medical Record (EMR) System•Various health and other information portals/systemsIf you wish to apply for this position, please apply online by clicking the Apply for Job button or forward your resume to [email protected] noting the above Job ID #.115223NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs