Community Manager - Havenpark Communities : Job Details

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 22,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.As a Community Manager, you will maintain a best-in-class, customer-centric, culture while delivering an exceptional employee experience. Your responsibilities will include but are not limited to, achieving operational excellence by managing net operating income, occupancy, collections, and home sales. The time allocation mentioned below may vary depending on the community's needs. Annual or semi-annual travel may be required for this role. ResponsibilitiesTeam Management and Leadership (~30% of time)Cultivate employee satisfaction within your communityEnsure the community is meeting or exceeding monthly and quarterly goals related to NOI, occupancy, collections, and home salesConsistently execute Havenpark's standard operating procedures and policies to achieve full operational excellenceDemonstrate Havenpark's core values through interactions with staff and residentsCommunicate with team members at all levels (i.e., maintenance, sales and leasing agents, field leadership team, home office staff, etc.) regularly to align company priorities and goalsEnsure the community complies with federal and state laws, as well as Fair Housing Standards Resident Relations and Retention (~25% of time)Cultivate resident satisfaction within your communityAddress resident issues with urgency and careExecute successful touch points throughout the resident's journey to ensure a happy resident base that will renew year over yearMaintain resident ledgers and generate monthly billsEnsure all work orders are completed within 48 hours of receipt 25%Sales and Leasing (~25% of time)Lead community marketing efforts to attract potential residentsMaintain a healthy sales pipeline and hold the team accountable for maintaining pipeline conversion metricsMaintain occupancy goals of rental homes and oversee the sale of on-site homes Net-Operating Income (NOI) Management (~10% of time)Track and maintain a positive NOI for your communityEnsure successful expense management through close oversight of vendors, suppliers, and employeesCollections (~5% of time)Ensure all rent is billed accurately and collected on-time Complete all legal action and notices required in compliance with State and Fair Housing Standards Curb Appeal (~5% of time)Ensure community equipment and amenities meet safety regulationsProvide a safe and beautiful place for residents to call home by ensuring resident's homesites and common areas are kept to Havenpark's standardsProvide input into community capital plans and ensure all capital projects are completed on time, within scope and budget, and according to Havenpark policiesQualificationsEducation: You have a high school diploma or GED. Associate degree preferred but not requiredExperience: You have 3+ years' of experience in multi-family home property management. Manufactured home experience is a plusPhysical Demands: You can spend long hours sitting while using office equipment, such as computers. This position will also require walking within the community and lifting materials and supplies from time to timeSkills: You have strong organizational skills and attention to detail. You are able to think critically and are a problem solver. In addition, you have excellent written and verbal communication skillsAdditional Requirements: You are able to pass a criminal background check, have a valid driver's license, and a good driving record$50,000 - $85,000 a yearTotal earnings are composed of: $50k-$63k base salary$4,500 quarterly bonus potential$1,000 quarterly community certification potentialWe offer our employees a golden work experience including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all infinite opportunities to learn, develop and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.