Community Manager - poppy : Job Details

About Poppy

Poppy is Jackson Hole's premier women-led workspace and social club, designed to create an undeniable sense of belonging for women+. Like our namesake flower native to Wyoming, we represent resilience and endurance. Our space goes beyond traditional coworking to foster meaningful connections, authentic conversations, and a supportive environment where members can truly thrive.

Position Overview

We're seeking a dedicated Community Manager to be the heart and soul of our space three days per week (Tuesday-Thursday), ensuring our members feel welcomed, connected, and supported. This role combines hands-on facilities management with deep community engagement and membership growth, reporting directly to Poppy's owner.

Key Responsibilities

Community Engagement & Member Experience

• Serve as the primary daily point of contact for members during your shifts
• Create a welcoming, inclusive environment that embodies Poppy's values
• Build genuine relationships with members and maintain detailed understanding of their goals
• Facilitate strategic connections between members through thoughtful introductions
• Manage comprehensive new member onboarding process
• Track member attendance and engagement patterns
• Provide regular updates to ownership about member satisfaction and community health

Events & Programming Management

• Execute event logistics and setup based on owner-developed strategy
• Coordinate with confirmed speakers and partners
• Manage day-of event operations and member experience
• Handle event registration and communications
• Set up and break down event spaces
• Gather and compile event feedback
• Support owner in program development through member insights

Content Creation

• Draft weekly newsletter for owner review
• Create engaging social media content showcasing community and events
• Capture photos and stories from events and daily community life
• Document member success stories and testimonials
• Create member spotlights and business highlights
• Proactively identify and pursue new membership opportunities
• Conduct engaging tours for prospective members
• Develop and maintain relationships with local businesses and organizations
• Create and implement membership growth strategies
• Track sales pipeline and maintain accurate records in OfficeRND
• Meet quarterly membership growth targets
• Identify opportunities for partnerships and corporate memberships
• Follow up with prospects in a timely manner
• Report on sales metrics and provide insights for growth

Facilities Management

• Maintain daily oversight of workspace operations and atmosphere
• Manage opening and closing procedures Tuesday through Thursday
• Oversee operational systems and coordinate with vendors for maintenance
• Ensure consistent cleanliness standards and organization
• Maintain inventory and manage ordering of essential supplies
• Provide technical support and troubleshooting for basic issues
• Assist with furniture arrangement for events (must be able to lift furniture safely)
• Manage all member payments and space bookings through OfficeRND

Qualifications

• Experience in community management, hospitality, or customer service
• Proven sales experience or demonstrated ability to close deals
• Strong interpersonal skills with proven ability to build relationships
• Excellent written and verbal communication
• Experience with event planning and execution
• Highly organized with strong attention to detail
• Natural ability to anticipate needs and take initiative
• Ability to lift and move furniture safely
• Quick learner with technology (will be trained on OfficeRND)
• Passion for supporting women in business and creating inclusive spaces
• Local to Jackson Hole area

Time Commitment & Compensation

• Regular schedule: Tuesday-Friday 8:20am-5:00pm MST (32 hours/week)
• $30/hour contract rate
• Commission structure:
• $100 per new member brought to Poppy
• Quarterly membership goals:
• $500 bonus for reaching 10 new members per quarter
• $1,000 bonus for reaching 15 new members per quarter
• $1,500 bonus for reaching 20+ new members per quarter
• Additional $250 bonus for each corporate membership secured
• Complimentary Poppy membership ($389/month value)
• Must be available during specified hours with consistent attendance

Success in this Role Looks Like

• Members view you as a trusted community connector who understands their needs
• You've built genuine relationships that encourage member referrals
• Daily operations run smoothly and efficiently
• The space maintains its welcoming atmosphere while fostering connections
• You proactively spot opportunities for membership growth
• Membership retention and engagement metrics show positive trends
• There's a tangible sense of community and belonging during your shifts

To Apply

Please send your resume and a short note in the body of the email (don't worry about the formality of a cover letter) explaining why you'd be an excellent fit for Poppy's community to [email protected].