Community Referral Liaison - St. Barnabas : Job Details

The Community Liaison works under the supervision of the Assistant Director. The post holder supports the SBH Referral Office to ensure patients are cleared and scheduled for specialty and diagnostic services. The Community Referral Liaison makes best efforts to connect with the staff of the referring community physicians to maintain and update current existing data. They assist in the daily workflow of the office, including but not limited to answering a phone calls, data entry of referral documentation into referral system and electronic medical records. The Liaison conducts outreach to patients and providers with appointment information and follow-up with inquires. 1. Manages the referral process for community-referred patients to support access to SBH Health System Specialty Services. Provides referral tracking to improve communication and coordination between community providers and specialists 2. Reviews all inbound referrals requests to ensure all necessary documents are obtained. Communicates with community providers on referral eligibility criteria and requirements. 3. Verifies patient's health insurance to ensure eligibility and prior-authorization requirements. Connects patients to financial services, as needed. 4. Enters data to update and maintain health records in the referral management system and SBH's electronic medical record. 5. Maintains and strengthens new and existing relationships with community providers through excellent customer service. 6. Works with SBH Ambulatory Care to support patient navigation of services within SBH Health System. Communicates with Clinic teams, as needed. 7. Communicates with patients through telephone, mail, MyChart and text messages where appropriate to support patients with referral and appointment questions/concerns. 8. Answers the telephone in a timely manner, politely, and in a professional manner. 9. Provides appointment related updates to community providers, including appointment status and visit summary. 10. Has a strong attention to detail with the ability to multitask and work in multiple systems. Manages call volumes. 11. Works efficiently to maintain and exceed department goals. 12. Provides administrative support, as needed. Education Required - Associate Degree License(s) Required - None Experience/Skills Required:

• Minimum of 2 years' experience in an office / customer service / hospitality setting is essential
• Bilingual in English and Spanish is essential
• Ability to work effectively in a team is essential
• Experience working in a Provider referral office preferred
• Experience in using Microsoft Office programs is preferred
• Knowledge of medical terminology is preferred.