Community Relations Advisor - CRISTA Senior Living : Job Details

Description Position at CRISTA Senior Living This is a Full-Time position at CRISTA Senior Living in Shoreline, WA. Compensation: $32.56 - $37.00 per hour plus commissions, depending on experience. Applicants with more sales experience may also be considered for the Community Relations Advisor II position. Benefits: Competitive package including Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, 403(b) matching, Life and Disability benefits, PTO, Holiday Pay, Parental Leave, up to 85% King's school tuition discount for dependent child(ren) K-12 COMPANY OVERVIEW CRISTA Ministries ( CRISTA ) is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23). CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians. CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern's relief and development efforts around the globe; from CRISTA Media's stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King's Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ. CRISTA MINISTRIES MISSION & VISION STATEMENTS

• Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
• Vision Statement: Until All Know Jesus.

CRISTA MINISTRIES CORE VALUES

• Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
• Servanthood: We serve our world by meeting needs practically and spiritually.
• Uncompromising Integrity: We are honest, transparent, and trustworthy - reflecting Jesus in all we do.
• Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
• Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.
• Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.

SENIOR LIVING MISSION & VISION STATEMENTS

• Mission Statement: To spread the gospel through service to seniors - cultivating safe and thriving communities where our residents experience grace, encounter Christ's love and discover renewed purpose.
• Vision Statement: To transform the lives of those we serve by meeting their physical, emotional and spiritual needs with innovative and personalized solutions, working with mission-driven partners and empowered by a heart of service and the gospel of Jesus Christ.

POSITION SUMMARY The Community Relations Advisor will sell and market all areas of Cristwood Senior Living communities in Shoreline, Washington. Provide a God Centric environment, building strong relationships with prospects and their family members with the goal and expectation of renting apartments and services. Connect with individuals and families as the primary contact for CRISTA Courtyard and Independent Living communities. Lead engaging sales presentations and host impactful events. Plan and execute professional outreach initiatives that will inspire prospective residents. Maintain a sales tracking system utilizing CRM software to document the sales process. ESSENTIAL FUNCTIONS (General overview and may not include all details of responsibilities) DUTIES

• Meet occupancy goals for each community on the Shoreline or CRISTA Shores campuses through sales presentations and events, tours, and lead follow up.
• Function as the primary point of contact for all CRISTA Courtyard and Independent Living (IL).
• Plan and execute professional outreach opportunities, representing CRISTA Senior Living to the community at large, for the purpose of attracting, inspiring and educating prospective residents and their advocates.
• Plan special events and promote them to prospective residents.
• Attend outreach events focused on Senior Living within the Shoreline, Edmonds, Silverdale, and surrounding community.
• Be present at Senior Centers, Professional Trade Events, and Medical Practices to provide educational information about CRISTA Senior Living.
• Maintain sales tracking and professional outreach database through calls, visits, mailings, and marketing events. Keep management informed of accurate occupancy information.
• Utilize software tools and interface with potential residents, families, and CRISTA staff to determine appropriate placement.
• Document entire sales process in Customer Relationship Management (CRM) database. Follow approved documentation and CRM best practices ensuring accurate pipeline information is available across teams.
• Handle tours of AL and IL for external potential residences and their families.
• Facilitate and help coordinate resident move-ins by working with prospects, family members, service providers, and CRISTA staff.
• Coordinate move in processes with advocates and appropriate staff members using application forms.
• Attend all Sales meetings and work closely with the team on available apartments and appropriate placement.
• Follow approved intake processes identified for financial and healthcare qualifications for AL and IL placement, work closely with appropriate team members.
• Perform other related duties as assigned.
• Work collaboratively with supervisor, coworkers, and residents.

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC). ESSENTIAL QUALIFICATIONS CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc).
• Prayerfully seeks God's will in their own lives and in their ministry at CRISTA.
• Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
• Affirms, aligns with and supports CRISTA's Statement of Faith and Christian Community Representative Statement (CCC).
• Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

• Bachelor's degree in hospitality management, Business or Marketing from an accredited college or university recognized by the United States Department of Education or equivalent. Relevant work experience may be substituted for education on a year-for-year basis.

EXPERIENCE

• Two years of Sales Experience
• Two years customer service/hospitality experience
• Two years of working in a Senior Living facility

OTHER CONSIDERATIONS

• A demonstrated interest and empathy for seniors, particularly in the healthcare setting.
• Subject to call-back during emergent or special situations.
• A deep understanding of business-to-business relationships.
• Exceptional customer service skills.
• Highly motivated and able to work in a fast-paced environment.
• Able to work flexible hours.

PREFERRED QUALIFICATIONS EDUCATION

• Bachelor's degree in hospitality management, Business or Marketing from an accredited college or university recognized by the United States Department of Education or equivalent.

EXPERIENCE

• Two years of working in outside Sales and or Marketing in healthcare, senior housing, or related field
• Two years of Sales Experience in a Senior Living community

SOFTWARE / EQUIPMENT KNOWLEDGE

• Point Click Care, Microsoft Office Suite, Sherpa, Sales Force, Enquire, and or related CRM

STATEMENT OF NONDISCRIMINTATION CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King's Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA's religious beliefs. CRISTA's employees must agree with and support without reservation CRISTA's Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA's Christian Community Policy. Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA's Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God's creation.