Community Service Officer - City of Bonney Lake, WA : Job Details

Salary : $69,060.00 - $80,424.00 AnnuallyLocation : Bonney Lake, WAJob Type: Regular Full TimeJob Number: 2024-NovemberDepartment: Police DepartmentOpening Date: 11/15/2024Closing Date: 12/31/2024 11:59 PM PacificFLSA: Non-ExemptBargaining Unit: GSDescriptionThe City of Bonney Lake Police Department is seeking a Community Service Officer to work with our team to support the other Community Service Officers with court security, property room, community outreach, and support of our police officers. The main function of this position will be to provide Court Security to the City's part-time, but busy, Municipal Court and to serve as a liaison between the Police Department and Municipal Court.The ideal candidate will be committed to the highest level of customer service and enjoy working as part of a team. They will be patient, flexible, and conscientious; thorough with their assigned tasks; have strong written and verbal communication and de-escalation skills; able to handle multiple tasks and deadlines while supporting their fellow team members, the City, and the public. The City of Bonney Lake is located in East Pierce County and remains one of the fastest growing cities in the County and Western Washington. With a population just over 22,900 (encompassing 7 square miles), the City provides well balanced opportunities for working, living and play/recreation. Bonney Lake is the perfect place for families and offers affordable housing, many shopping options, trails/parks, several lakes, an active community and great schools! We are the heart of the plateau with sweeping views of Mount Rainier from many vantage points throughout the City.The Police Department enjoys great support from the community and the current administration, which includes the City Administrator, Mayor and Council. The department is comprised of a 33 Commissioned Officers (Police Chief, 2 Assistant Chiefs, 7 Sergeants, 23 Police Officers) and 8 Non-Commissioned Officers (3 Community Service Officers, 3 Records Clerks, a Confidential Administrative Assistant, and a Child Passenger Safety Manager).In addition to the generous wage/benefits package the City offers the following premiums:

• Education: 2.5% for AA/AS, 5% for BA/BS
• Vacation: Accrue 8 hours each month in first year
• 13 shifts in lieu of holiday time each year
• Sick Leave: Accrue 8 hours each month
• $1330 annual clothing allowance
• $150 monthly matching deferred compensation contribution

SUPERVISION RECEIVEDWorks under the general supervision of the Administrative Assistant Chief.SUPERVISION EXERCISEDNone Duties ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs court room security and bailiff duties;
• Organizes, coordinates and implements crime prevention programs and special community outreach activities for the police department;
• Actively responds to public's concerns and requests for service and information;
• Encourages public involvement and develops creative approaches to public safety;
• Coordinates neighborhood activities designed to promote public safety and improve neighborhood quality of life;
• Provides information to the public in order to assist them in problem resolution and recommends resources and solutions for crime prevention problems; directs public to the appropriate police unit(s) and/or other resources outside of the department;
• Plans, organizes, implements and speaks at various community outreach events to display and disseminate information on crime prevention;
• Plans, organizes and implements the Citizen Volunteer program;
• Participates in the coordination of Police Department's efforts to impact perceived and actual crime;
• Provides feedback to the department on community concerns and initiatives;
• Transports in custody prisoners to and from corrections facilities to court, may also transport in custody prisoners from field to correction facility;
• Intakes, processes and monitors property room;
• Performs basic forensic duties;
• Answers non-hazardous calls regarding selected law enforcement matters, may enforce selected local laws and ordinances, or request assistance as required;
• Takes minor case reports;
• Directs traffic at emergency or congested traffic areas or situations as needed;
• Serves subpoenas as assigned;
• Performs parking enforcement and abandoned vehicle abatement duties.

PERIPHERAL DUTIES

• May process vehicles and perform hulk removal;
• Serves as a member of various employee committees, as assigned.

Qualifications Education and Experience:

• Graduation from a standard senior high school or GED equivalent; and
• Graduation from Washington State Police Corrections and/or Reserve Police Officer Academy or state approved equivalent;
• Candidates who have not completed the Washington State Corrections and/or Reserve Police Officer Academy, or state approved equivalent, will be required to successfully complete the Washington State Corrections Academy at a minimum as soon as possible.
• Must be at least 21 years of age
• Must possess a Washington State Drive or ability to obtain one within one (1) month of hire and a driving record acceptable to the City's insurance.

Necessary Knowledge, Skills and Abilities:

• Knowledge of Police Department policies and procedures; knowledge of basic principles of public relations; knowledge of current crime prevention techniques; knowledge of community resources and appropriate methods of assessment; knowledge of personal computers and the various programs used; knowledge of and skill in developing and implementing public participation and communication programs, event plans and campaigns; and
• Skill in the operation of the listed equipment; and
• Ability to plan and organize workload to meet schedules and deadlines; ability to educate individuals and community groups regarding crime, crime prevention and the functions of the police department; ability to establish and maintain cooperative and effective working relationships with others; ability to motivate and coordinate volunteers; ability to use appropriate interpersonal skills using tact, patience and courtesy; ability to work as part of a team; ability to work a flexible schedule which may include evenings and weekends; ability to maintain standards of physical fitness and to physically perform the duties of the job; ability to effectively communicate orally and in writing.
• A key value of the City is customer service. This position requires considerable knowledge, ability and skill in the principles and practices of excellent customer service as practiced in both the private and public sectors. This value requires the ability to effectively meet and deal with internal customers and the public while responding to customers in a friendly, pleasant and professional manner using appropriate inflection, grammar and syntax. The ability to handle stressful situations while establishing effective working relationships with employees, supervisors, and the general public. The ability to maintain a professional, courteous, and pleasant demeanor in difficult, stressful situations while diplomatically dealing with difficult people. A willingness is expected to expend extra effort to help the public find answers or information relative to their inquiry or complaint.

Supplemental InformationSPECIAL REQUIREMENTS

• Education, training and experience related to law enforcement is preferred. Spanish/English bilingual skills highly desired.
• Candidates who have not completed the Washington State Corrections and/or Reserve Police Officer Academy, or state approved equivalent, will be required to successfully complete the Washington State Corrections Academy at a minimum as soon as possible.
• Valid Washington State Driver's License or ability to obtain one within one (1) month of hire and a driving record acceptable to the City's insurance. Must successfully complete an oral and written exam established by the Civil Service Commission; consent to a comprehensive background investigation prior to employment and meet the standards in those areas. In addition, following a job offer, the candidate must satisfactorily pass a polygraph examination, psychological examination and any other required testing.

TOOLS AND EQUIPMENT USEDPersonal computer, including publishing, word processing and spreadsheets; copy and fax machine; motor vehicle; handcuffs; Taser; handgun; portable radio; ballistic vest; body worn camera and phone.PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
• While performing the duties of this job, the employee is frequently required to drive, squat, kneel, stand or sit; walk; talk or hear; use hands to manipulate, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee may be required to physically restrain or subdue individuals.

WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed mostly in office settings. The noise level in the work environment is usually moderately quiet.

SELECTION GUIDELINES

• Formal application; rating of education and experience; oral interview and extensive reference and background check; job related tests may be required.
• Applicants must successfully complete the interview with a passing score of 70%. Applicants will be considered in order of rank on the list. All City of Bonney Lake Community service Officers serve a probationary period of one year that shall be extended for the like amount of time that the employee is in attendance at the Basic Corrections Officer Academy and the Reserve Police Officer Academy.

• Medical: Medical coverage through the LEOFF Trust Plan F, which is a Preferred Provider Plan. Employees pay 5%/month towards the premium for all enrolled on the plan up to maximum of two dependent children (more be enrolled; however, there is no additional cost). The plan has a 90% coverage after a $200/family deductible has been met. There is a $10 co-pay for a 90-day supply for mail order generic prescriptions and up to $100 for brand name prescriptions. In addition, this plan has a rich benefit for individual paid retiree programs, which are offered to retirees upon their eligibility.
• Vision: Vision through the LEOFF Trust.
• Dental: Dental through the United Employees Benefit Trust.
• Retirement: You will be required to enroll in the Washington Public Employee's Retirement System (PERS), but will have a choice between PERS Plan 2 or 3. In addition, Community Service Officers will be enrolled in the Washington Public Safety Employee's Retirement System (PSERS),
• EAP: Access to City-paid Employee Assistance Program for employee and anyone living in the employee's household.
• Disability Insurance: Long Term Disability.
• Life Insurance: $50,000 term policy life insurance through Standard.
• Deferred Compensation: Matching Deferred Compensation upon passing probation: up to $150/month.
• Leave: Leave accruals will be in accordance with the appropriate provisions of the Collective Bargaining Agreement.

The core work week is forty (40) hours, Monday through Friday 8:30 a.m. to 5:00 p.m., although many departments have implemented alternative schedules for those employees wishing to work a flex schedule. Some positions require weekend, shift, holiday, and/or overtime.The City of Bonney Lake provides a regular progression of salary increases for specific job classifications. Most positions provide for step increases on the anniversary of the employee's hiring date. Some City positions require union membership and salaries of employees falling under a collective bargaining agreement are adjusted according to conditions of the agreement. The City encourages career development for its employees and, when possible, seeks to promote qualified employees from within the City01 Have you graduated from the Washington State Police Corrections and Reserve Academy or a state approved equivalent?

• Yes
• No

02 Do you have a high school diploma or GED equivalent?

• Yes
• No

03 Why do you want to work as a Community Service Officer for the City of Bonney Lake? 04 Important - Please Read Thank you for your application and interest in joining our team at the City of Bonney Lake. Your name and address will remain anonymous with the hiring manager during the initial screening. You will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application. When applying for this position, you must thoroughly complete the education and work experience sections of your application and provide a thorough response to each of the Supplemental Questions. Failure to do so may result in elimination from further consideration. Have you read and understood the information listed above?

• Yes
• No

Required Question