Community Support Specialist - FirstService Residential : Job Details

About FirstService Residential:

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Minnesota property management needs. We've got the Twin Cities covered, from Plymouth and Shakopee to Woodbury and downtown Minneapolis and St. Paul. For more information, visit www.fsresidential.com and Career FSR MN.

Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.

Job Overview:

The Community Support Specialist provides administrative services to Regional Directors, Association Managers, Boards of Directors, Committees, Homeowners, Vendors, and other related parties as needed and for the daily operations of the organization as directed by the Community Support Services Team Lead.

Your Responsibilities:

Administrative Coordination -- provide support to Regional Directors and Association Managers (responsibilities may vary depending on Regional Directors and Association Managers' needs)

• Distribution of financial statements
• Sending out correspondence via letters, emails, and phone blasts
• Upkeep of websites – community and public (if applicable)
• Special projects (directories, board reference book assembly, copies, proofreading, etc.)
• Prepare for annual meetings, monthly board meetings and special meetings; attend if requested
• Update and maintain reports
• Update on-call sheet
• Assist with FHA/VA approval and renewal process
• Assembly of mailings and running postage meter
• Data Entry
• Update/upload documents
• Transitioning of property files
• Assist with architectural modification applications and approval process

Receptionist Back-up

• Answering phones and routing calls accordingly
• Forwarding of voicemail, faxes, info emails, etc.
• Opening and distributing incoming mail
• Handling of package deliveries

Skills & Qualifications:

• High school diploma
• Minimum four years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate
• Exceptional written and verbal communication skills
• Excellent spelling and proof-reading abilities
• Confident with data research and analysis
• Ability to prioritize and multi-task
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure
• Handle change in a positive manner
• Open to constructive criticism
• Reliable and discrete
• Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)

Physical Requirements:

Sitting at a desk for extended periods of time

Working on a computer throughout the day (monitor, keyboard, and mouse use)

Ability to listen and focus for long periods of time

Standing at a copier for extended periods of time

Climbing warehouse ladder to access storage boxes

Subjected to loud noises when running postage and folding machines

Ability to lift up to 30 lbs

Travel:

Limited travel, if any, to property locations and board meetings

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.

Compensation: $21 - $22 / hour

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.