Compliance Officer - Wren Kitchens Us : Job Details

About The CompanyAbout Wren:At Wren Kitchens, a renowned kitchen retailer and manufacturer, is rapidly expanding across the USA. The Kitchen is the heart of the home, and we're actively seeking outstanding individuals to become part of our dynamic team, to help customers dreams become part of their reality!Don't miss out on this opportunity to be part of something extraordinary - join Wren Kitchens and shape your success!About The RoleAbout the role:We are looking for a new Compliance Officer to join our team, the role offers a base salary of $54,160, a great bonus scheme and fantastic benefits!As a compliance officer you will:

• Ensure high quality plans by completing detailed plan checks for orders and highlight any potential installation or product issues that could impact the customer experience.
• Provide feedback and training to Designers following a plan check, addressing errors identified.
• Provide constructive feedback on opportunities identified with the planner, systems and training to improve efficiencies
• Support error reduction by managing weekly reports highlighting potential future issues
• Audit compliance documentation uploaded from the showroom to ensure standards are being met.
• Identify and report to the relevant Manager any additional training requirements of individual Designers in order to reduce errors in the business
• Be accessible for the Contact Centre for escalated planner and product related queries and help improve their product knowledge
• Review and give outcome on accountability of errors including constructive feedback to support in development
• Attend and/or conduct home measure appointments when required.
• Work a 40 hour work week across 5 out of 7 days per week on a rota basis. (Flexibility required)

About YouAbout you: Mandatory:

• Full Driving License
• Excellent attention to detail and accuracy checking
• Excellent communication skills both written and verbal
• Be process-driven, with the ability to create and follow processes
• Strong computer skills
• Strong organisation skills

Desirable:

• Exceptional design skills and ability to use planner/CAD software
• Knowledge of kitchen installation and legislation
• Knowledge of compliance processes