Compliance Operations Manager - Vibrant Emotional Health : Job Details

Position:Compliance Operations ManagerLocation:RemoteJob Id:2398# of Openings:1Job Title: Compliance Operations ManagerDepartment: Corporate ComplianceReports to: Director of Corporate ComplianceLocation: RemoteTravel: 10%; Capable of traveling to all NYC boroughsFLSA: ExemptEffective: 10/1/2024Salary Range: $76,000 - $87,000Vibrant Emotional Health's groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.Position Objective: The Compliance and Operations Manager (COM) is a newly created vital position that is responsible for the general operation of integral mechanisms for a well-functioning compliance department. The individual will be responsible for compliance-related management of policy and procedure, oversee the conduct of all investigations, and support large-scale compliance projects and business analysis to ensure the compliance departments' various workstream work are in accord.We are looking for a dynamic manager to join our Compliance department. In this role, you'll be in charge of leading the investigation management process to resolution, as well as ensuring that all compliance-related policies and procedures meet internal and external stakeholders' requirements while ensuring all staff have access to relevant documents. The Manager is responsible for investigating complex events that may include Providers, Representatives, Vendors, Employees, and Care/Help Seekers. They will also track, categorize, and analyze recurring incidents to identify trends to inform policy or quality improvement initiatives.Duties/Responsibilities:Investigation Management

• Manage the internal systems to ensure all complaints, grievances, and incidents are intake, triaged, and tracked for contacts, inquiries, and allegations from internal and external sources
• Support Compliance, People Operations, and other departments in the management of investigations.
• Plans, organizes and conducts complete investigations into complaints of alleged incidents received via EthicsPoint
• Conduct investigations of all parties associated with Vibrant Emotional Health which includes providers, employees, representatives, vendors, and help seekers as assigned
• Collect, utilize, and interpret data obtained from a variety of platforms or resources, thereby identifying and documenting questionable patterns related to operation, and other practices which may merit further investigation.
• Collaborating with the investigation team to ensure that all protocols are diligently followed.

Policy Management

• Document and update internal compliance policies and protocols to align with agency operations and ensure effectiveness.
• Ensure the department's policies and procedures are compliant with external regulators, such as the SAMHSA, DOHMH, OMH, OASAS, etc.
• Maintaining version control of policies and procedures, including coordinating the production of documentation.
• Provide compliance oversight of the management of Policy Tech; including tracking the review and updating of policies and procedures; ensuring the documentation is submitted to the approving committee timely;
• Conducting analysis of staff compliance completing policy attestations as required.

Required Skills/Abilities:

• Promotes awareness of care seekers' human rights issues and Vibrant's policies and procedures by educating staff, vendors, and others concerning reporting requirements relative to incidents of alleged abuse or compliance misconduct, as well as other critical incidents.
• Collaborates with external vendors, oversight funders, or law enforcement officials, as deemed necessary.
• Solid written communication skills, including drafting concise, detailed investigation reports conveying a logical, factual treatment of complex issues.
• Record of utilizing analytical and critical thinking skills to question information, negotiate complicated situations, arrive at fact-based conclusions, and parse policy language effectively.
• Easily adapt to new databases and systems such as NAVEX GRC, Policy Tech, and EthicsPoint

Decision Making

• High level of integrity and ethics
• Analytical thinker, who can assist the organization with identifying potential risks and providing remedial actions to mitigate
• Thorough knowledge of investigative techniques and investigative report preparation.
• Strong and effective interpersonal skills, including the ability to listen well, relate to others, and demonstrate sensitivity and respect for individuals.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity, as well as the ability to work with a wide range of constituencies with diplomacy and tact.

Scope of Responsibility/Accountability

• Superior documentation, report writing, and verbal communication skills
• Demonstrated proficiencies using Adobe Acrobat Professional, Microsoft Office Suite, and document and presentation templates.
• Meticulous attention to detail and self-starter
• Ability to learn new technology to support and enhance the work

Managing/Directing Work (if applicable)

• Superior communication skills to convey information in various forms
• Effectively lead teams and encourage and promote teamwork and positive interactions.
• Excellent organizational skills and ability to manage multiple projects in a fast-paced environment

Required Qualifications:

• Bachelors Degree, Masters Preferred.
• 3+ years working in the human services industry
• 2+ years of experience in mental health or healthcare auditing
• Fluency in the English language, both oral and written
• Fluency in Spanish or another language is a plus.
• Experience working in a crisis call center is highly favorable.

Physical and Sensory Requirements

• Mostly sedentary work; using standard office equipment including a computer, keyboard, and telephone.
• Work collaboratively with staff, residents, families, service providers and others
• Remain calm and composed under stress.
• Respond to telephones and other auditory stimulation.
• Evaluate/interpret information and make independent judgments/decisions.

*Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available.Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Recruitment declaration:Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes various backgrounds. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.Apply for this Position