Comptroller - Customer Service Representative (Brownsville) - Capps : Job Details

Job DescriptionApplications must be filed atPlease note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you! Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller's Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller's office serves virtually every citizen in the state. As Texas' chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government. Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance. About The DivisionJoin the Enforcement division as a Customer Service Representative! Work involves performing funds control functions as office cashier, disseminates information, responds to public inquiries for information, and maintains filing systems. This job is a position of public trust and requires a high degree of confidentiality in handling taxpayer records, information, and payments. Employees at this level may also assist others in performing job duties of greater complexity.Agency standard work hours are Monday through Friday from 8am to 5pm, 40 hours per week with occasional evening and weekend hours. Hours are subject to change based upon business need or division determination.Qualifications:Minimum Qualifications•Graduation from an accredited high school or successful completion of the General Educational Development test (GED).•2 years of experience performing clerical office and/or administrative support work.•2 years of experience using Microsoft Word and Excel.•2 years of experience using a multi-line telephone.Preferred Qualifications•1 year experience handling cash and non-cash transactions.•1 year experience preparing bank deposits for a business.Substitutions•Past workforce history or Career and Technical Education (CTE) experience or Career Pathway Program Experience.•Thirty semester hours from an accredited college or university. College credit may substitute for one year of the administrative support or clerical work experience requirement on a year-for-year basis with a maximum substitution of two years.•Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree and/or specific education credits.Licenses and Certifications•A valid Texas (or state of residency) driver's license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months; valid Texas driver's license (or state of residency driver's license); and current proof of automobile insurance.SUMMARY OF PHYSICAL REQUIREMENTSEmployees are required to use their personal mobile phones as a part of 2 factor/multi factor authentication for accessing CPA systems securely. You will also receive critical/emergency calls/texts on your cell phone to ensure immediate communication.In this role you will:•Performs cashier-related tasks. •Receives cash and non-cash payments from taxpayers. •Enters payment information into an automated system and prepares daily deposits of cash and non-cash payments. •Assists visitors in a professional manner. •Handles, responds to and routes incoming telephone calls in a timely and accurate manner.•Distributes messages to the appropriate individuals; adhering to the agency's standards and protocols.•Receives, distributes, and date stamps incoming mail and maintains mail logs. •Prepares outgoing mail and maintains postage balances. •Prepares and distributes correspondence and monthly reports. •Reviews and updates files. •Establishes and maintains a filing system. •Assists staff with travel arrangements and verifies travel expense reports for select office staff.•Faxes approved freezes, levies, and releases; documents freeze responses and undeliverable mail; and reviews office staff mandatory agency and divisional training records. •Updates division and agency databases to reflect various collections work, file maintenance, and account statuses.•Conducts new hire orientation for employees regarding field office practices. •Monitors inventory and orders supplies and forms. •Maintains office equipment and makes repair requests. •Maintains records retention schedule. •Conducts canvassing research and prepares canvassing information and materials. •May process sales tax applications and tax reports and may issue bond demands. •May train others on office cashier functions. •May prepare and mail statements of account to taxpayers.•Performs other work-related duties as assigned.Maximize Your Earnings!At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offeringIf you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!Important Note to the Candidate:Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.MILITARY PREFERENCETo receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.Click on the occupational category for the position.Additional MOS can be found at the State Auditor's Office, Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information. Go to: or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.Applications submitted through Work in Texas:Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.The Comptroller's Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.An applicant must be eligible to work in the United States to be hired at the Comptroller's office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.