Computer Support Associate I - Infrastructure - Iconma, L.L.C. : Job Details

Computer Support Associate I - Infrastructure Location: East Moline, ILDuration: 10 months Description:Computer Support Associate Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. Job description:To provide onsite deskside Tier 2 support performing the following duties Job requirements:Knowledge of computing and networking concepts and fundamentalsAbility to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.Knowledge of computer security policies and a general overall knowledge of computer security concepts.1 year or more IT experience preferred, but recent college graduates will be considered Education requirements:Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalentAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.