Computer Support Specialist - Datrose : Job Details

Job Title: Help Desk Technician Pay rate: $23/hr Shift: 8am-4pm or 10am-6pm Our Client: Our client is the New York State Office of General Services (OGS) and they are seeking a Help Desk Technician for one of their teams. This is a temporary position (W2 Only) in Brooklyn, NY. This is an excellent opportunity for the right individual. The contract is expected to last 1 year with a pay rate of $23/hr. This is an in-office role, so you must be commutable to Albany. Veterans are strongly encouraged to apply. Job Description: We are seeking a skilled IT Support Specialist to join our team. This position is responsible for providing technical support and troubleshooting for various IT systems and applications. The ideal candidate will have a strong background in IT customer support, hardware and software installation, and problem resolution. Key Responsibilities:

• Service Desk Support:
• Manage the service desk shared mailbox, respond to emails, create tickets in the ticketing system, and provide level 1 troubleshooting.
• Escalate unresolved issues to higher-level technicians.
• Hardware and Software Maintenance:
• Perform installation, administration, testing, and maintenance of hardware and software.
• Deploy and configure hardware and software systems.
• Collaborative IT Solutions:
• Participate in meetings with users, vendors, consultants, and IT staff to discuss IT solution options.
• Assist in recommending appropriate system platforms to meet program requirements.
• Documentation and Training:
• Prepare and assist with documentation for procedural manuals and online help instructions for users.
• Create technical documentation manuals for IT staff.
• Provide and administer training in hardware and software technologies.
• Service Desk Phone Support:
• Answer service desk phone calls, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate issues as necessary.

Experience & Knowledge: The ideal candidate will have 3 to 5 years of experience in the following areas:

• IT customer support and training
• Computer installation, diagnosis, and repair
• Network and standalone printer installation, diagnosis, and repair
• Basic troubleshooting of scanners and other peripheral devices
• Microsoft Office Suite troubleshooting and desktop support
• Virtual meeting tools, including MS Teams, Zoom, and WebEx
• Windows 10 desktop support
• VPN and remote technical support
• Adobe Pro troubleshooting and desktop support

Qualifications:

• Proven experience in a technical support role
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race. Religion, color, national origin, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors. Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas. Job Requirements Minimum Security Clearance: No