Computer Support Specialist_ - Datrose : Job Details

Job DescriptionJob ID#:24713Job Category:Information TechnologyPosition Type:Contract/W-2Duration:1 yearShift:Multi ShiftsJob Title: Help Desk TechnicianPay rate: $23/hrShift: 8am-4pm or 10am-6pmOur Client:Our client is the New York State Office of General Services (OGS) and they are seeking a Help Desk Technician for one of their teams. This is a temporary position (W2 Only) in Brooklyn, NY. This is an excellent opportunity for the right individual. The contract is expected to last 1 year with a pay rate of $23/hr.This is an in-office role, so you must be commutable to Albany. Veterans are strongly encouraged to apply.Job Description:We are seeking a skilled IT Support Specialist to join our team. This position is responsible for providing technical support and troubleshooting for various IT systems and applications. The ideal candidate will have a strong background in IT customer support, hardware and software installation, and problem resolution.Key Responsibilities:+ Service Desk Support:+ Manage the service desk shared mailbox, respond to emails, create tickets in the ticketing system, and provide level 1 troubleshooting.+ Escalate unresolved issues to higher-level technicians.+ Hardware and Software Maintenance:+ Perform installation, administration, testing, and maintenance of hardware and software.+ Deploy and configure hardware and software systems.+ Collaborative IT Solutions:+ Participate in meetings with users, vendors, consultants, and IT staff to discuss IT solution options.+ Assist in recommending appropriate system platforms to meet program requirements.+ Documentation and Training:+ Prepare and assist with documentation for procedural manuals and online help instructions for users.+ Create technical documentation manuals for IT staff.+ Provide and administer training in hardware and software technologies.+ Service Desk Phone Support:+ Answer service desk phone calls, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate issues as necessary.Experience & Knowledge:The ideal candidate will have 3 to 5 years of experience in the following areas:+ IT customer support and training+ Computer installation, diagnosis, and repair+ Network and standalone printer installation, diagnosis, and repair+ Basic troubleshooting of scanners and other peripheral devices+ Microsoft Office Suite troubleshooting and desktop support+ Virtual meeting tools, including MS Teams, Zoom, and WebEx+ Windows 10 desktop support+ VPN and remote technical support+ Adobe Pro troubleshooting and desktop supportQualifications:+ Proven experience in a technical support role+ Strong problem-solving skills and attention to detail+ Excellent communication and interpersonal skills+ Ability to work independently and as part of a team+ Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plusDatrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race. Religion, color, national origin, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.Job RequirementsMinimum Security Clearance:No