Computer Support Specialist - Curtis Institute Of Music : Job Details

Job title: Computer Support Specialist

Reports to: Associate Director of Information Technology

Department: Information Technology

Status: Full-time; Permanent; Exempt

Curtis is committed to the investment in technology as a critical and strategic function of the school. The Computer Support Specialist will work collaboratively across the school toward the achievement of several strategic goals: to support the growth and success of our students; to raise the profile of the school in Philadelphia and beyond; to position Curtis as an essential community resource for Philadelphia; to help diversify, expand, and strengthen the Curtis community; and to support a stable financial foundation on which to build the next 100 years of world-class education and artistry.

Reporting to the Associate Director of Information and Academic Technology, the Computer Support Specialist will be central in driving progress, improving team collaboration, and displaying exceptional troubleshooting skills supporting our staff, faculty, and students.

Essential Functions

Key Responsibilities:

• Ensure reliability and performance of classroom and conference room technology for classes, presentations, and some musical and hybrid presentations.?
• Track tickets in the Help desk system utilizing ITIL best practices.
• Provide first-level tech support to staff to resolve technical issues and close tickets.?
• Escalate issues to other members of IT as necessary.?
• Support and troubleshoot all printers, including ordering supplies and making service requests when necessary.
• Assist Senior Academic Technology Specialist with supporting faculty and staff.
• Support the Senior Academic Technology Specialists work to maintain proper operation of campus AV systems.
• Monitor and report supply shortages to other members of IT as necessary.
• Other duties as assigned.

Curtis welcomes applications from people with a wide variety of experience and backgrounds, who are eager to work hard, learn, and contribute.

Preferred Qualifications

Education/Experience:

• One or more years of experience providing technology support
• Work experience in a higher education environment?
• Experience with AV equipment such as Polycom, Crestron, tablets, AV panels, etc?
• Windows and Apple OS administration?
• Basic Networking experience such as: DHCP, DNS, VPN, VLANs, and port and patch cabling?
• Wireless AP troubleshooting and support?

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Knowledge/Skills/Abilities:

• Demonstrated excellence in a customer service role?
• Excellent communication skills; oral and written?
• A demonstrated problem-solving attitude: relishing challenges, finding creative solutions, and facilitating productive relationships.?
• Must be able to multitask?
• Dependable and reliable?

Required Core Values

The ideal candidate must exhibit:

• A positive, can-do attitude.
• Devotion and dedication to Curtis, its students, alumni, and parents.
• Passion for their work, and contribution to the field of classical music and greater good.
• Commitment and accountability for their work, and their ability to effect change.
• Desire and willingness to collaborate, think creatively, and make data-driven decisions.
• Respect, courtesy, and patience for colleagues, other staff, faculty, patrons, core constituents, and volunteers.
• An eagerness to make Curtis a more diverse and inclusive institution.

Working Conditions and Physical Demands

• Routine for office environment?.
• Some light physical labor involving equipment moves and room setup, with lifting unlikely to exceed 20-25lbs. Curtis maintains several historic buildings?to which egress is gained by stairs?only.?
• You will be one of several IT staff members sometimes on call for emergencies outside of business hours.
• Occasionally, you may be required to work evenings, weekends, or come in early as needed.
• This is an onsite position in Philadelphia, PA. Remote work will be approved on an as needed basis if the department has adequate coverage.
• Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States for any employer at the time of hire.
• COVID-19 vaccination is a requirement for all positions at the Curtis Institute of Music and all new hires are expected to be fully vaccinated before beginning work.
• The final candidate will be required to successfully pass a background check and obtain PA Act 153 clearances.

Compensation and Benefits

• Gross annual salary for this position is $60,000.
• The Curtis Institute of Music offers a number of perks for full-time staff including free meals on campus during the academic year, a wellness stipend, and mass transit support with employer-sponsored, all-access SEPTA Key Advantage program enrollment.
• This position is benefits eligible. Curtis offers a comprehensive benefits package for eligible employees including health, dental, and vision insurance, basic term life and accidental death and dismemberment insurance, short and long-term disability insurance, supplemental insurance options, and paid parental leave.
• 401k plan participation after 1 year of eligible service consistent with the plan requirements.