Computer Support Specialist - Military Veterans - RecruitMilitary Placement Services : Job Details

MILITARY VETERANS

Want to work with incredibly dynamic teammates that come together to form an exceptionally top-notch team? Come join this awesome organization today. This is an awesome opportunity for whoever wants to grow in the IT industry and work with the Army Corp of Engineers and other government agencies. This organization is looking for a Computer Support Specialist to provide technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages including printing, installation, productivity applications, electronic mail, and operating systems for the US Army Corps of Engineers (USACE). What will you be doing?- Supporting USACE office on-site- Providing second-tier support to end-users for PC, server, mainframe applications and hardware- Handling problems that the first-tier help desk support is unable to resolve- Providing resolution or escalating to the next tier for assistance- Updating and maintaining a knowledge base for investigating, diagnosing, and resolving incidents as applicable- You may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem- Simulate or recreate user problems to resolve operating difficulties- Recommend system modifications to reduce user problems- Maintain proficiency and a high level of technical skills in this field of expertiseResponsibilities:- Perform technical, operational, and training support to for desktop hardware and software packages- Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs- Troubleshoot printers, computers, and peripheral incidents, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software- Identify, log and track user issues, software conflicts and hardware device conflicts through the IT incident ticketing systemBase salary, $50 - $70K plus overtime, full benefits, 5% matched Roth IRA contribution, 5K a year in paid tuition. Looking for candidates with entry level to higher level IT backgrounds. These are onsite and not remote. Please reach out for locations. $500 hire bonus Current locations: Eugene, OR - Walla Walla, WA - Pierre, SD - Wilmington, NC - Concord, MA - Huntington, WV - Los Angeles, CA Job 57588