Computer Support Specialist, Monday - Friday, 10 Am - 6 Pm - TEKsystems : Job Details

Description:

Position SummaryThe Specialist, Computer Support provides technology support to all users in the firm.

Essential Duties and ResponsibilitiesTypical responsibilities include, but are not limited to, the following:

Respond to, research, and resolve user inquiries for

first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner

Maintain effective communication and follow-up with assigned floors

Interface and maintain effective communication with other Support, Training, and Information Systems staff

Escalate problems to appropriate individual(s) based on established guidelines and procedures

Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users

Attend Computer Support Weekly Education Sessions, and provide presentations as needed for specific topics

Attend ongoing training programs to keep technical skills sharp

Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction

Recommend improved Support methods aimed at increasing Support's efficiency and productivity

Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing,

solicitation of user feedback and compilation of same, training, support, monitoring, etc.

Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed

Write instructional documentation associated with the firms technology

Provide weekly activity report to Manager, Computer Support

Qualifications/Position RequirementsStrong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers

Remote office location support experience a plus

Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed

Strong analytic skills, outstanding customer service skills and be detail-oriented

A disciplined self -starter who is resourceful, reliable and trustworthy is needed

Ability to manage a varied workload and meet deadlines

Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude

Excellent written and verbal communication skills

Education and/or ExperienceBachelors degree required

2-3 years Support experience in a large law firm or professional services environment

CompensationSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. Davis Polk offers a competitive salary and comprehensive benefits package.

Skills:

Windows 10, MS Office, Citrix, VPN, document management systems, legal experience, Intune, DocXtools, Litera, ChangePro, MobileIron MDM

Top Skills Details:

Windows 10,MS Office, Citrix, VPN, document management systems, legal experience

Additional Skills & Qualifications:

Candidates must have excellent communication skills and customer service skills.

Experience with a document comparison software would be ideal. Some examples are ChangePro, Workshare Compare, Litera Compare

A Bachelor's Degree is highly preferred. They may consider a candidate with an Associates or military experience

Experience Level:

Expert Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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