Computer Support Specialists - HonorVet Technologies : Job Details

Job Title- Computer Support Specialists Req Id- 24-102625 Duration: 12+ Months Location: New York, NY Onsite Role Job Duties:

• Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
• Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
• Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
• Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.
• Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn't resolved after troubleshooting.

Experience & Knowledge: Three to five years of experience in the following:

• IT customer support and training.
• Computer installation, diagnosis and repair.
• Network & standalone printer installation, diagnosis & repair.
• Basic troubleshooting scanners and other peripheral devices.
• Microsoft Office Suite troubleshoot / desktop support.
• Virtual meetings tools including MS Teams, Zoom and WebEx.
• Windows 10 desktop support.
• VPN and remote technical support.
• Adobe Pro troubleshoot / desktop support.