CONCIERGE FT - IHG : Job Details

Functions in the area of guest services. Responsible for taking care of the individual needs of the guest. Must be available for almost any kind of assistance a representative of the hotel can give. Each guest will receive VIP treatment from the Concierge.

**RELATIONSHIPS:**

+ TheConcierge serves as a liaison between the guest and the hotel.

+ In many cases the guest will come to the Concierge for delivery of services from other hotel departments.

+ Much of the effectiveness of the Concierge will depend on the cooperation from management and from fellow employees.

**DUTIES AND RESPONSIBILITIES:**

+ Daily acknowledgment of hotel meetings, functions and hospitalities.

+ Daily knowledge of VIP arrivals.

+ Familiarizing themselves with In-house group meetings (pre-convention meetings in particular to know guests' needs and possible requests.)

+ Troubleshooter for guest problems and/or complaints (representing management's desire to satisfy the guest.)

+ Daily knowledge of the Rooms Forecast.

+ To have good working knowledge of all hotel departments and their functions.

+ Familiarity with emergency procedures.

+ Effective coverage of the Concierge Desk during the hours of 7am to 11pm daily.

+ Assist guest with inner-city travel.

+ An excellent knowledge of the city and surrounding area.

+ Be familiar with the Atlanta's rapid transit system, MARTA.

+ Familiar with the points of interest (museums, parks, special attractions, etc.)

+ Arranging recreational and social activities for guest while in Atlanta (shows, tours, sports events). Keep an updated list of all current events.

+ Making reservations for The Americano.

+ Extensive knowledge of Atlanta restaurants.

+ Update the restaurant guide.

+ Providing readily available transportation services.

+ Assisting in car and limousine rentals.

+ Handling all requests for flower ordering and delivery.

+ An international and national hotel guide.

+ Recommending and arranging tour itineraries.

+ Following through with guest departure and return.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.