Concierge/Host - Wonderful Citrus - The Wonderful Company : Job Details

Meets, greets, and escorts Tasting Room guests and provides an excellent customer experience to uphold Forbes 5-star services/standards. Manage reservations through our digital platform for the JUST INN & Breakfast, Winery Tours & Tastings, Seminars, Private & Group Tastings and other events while handling phone and email inquiries. Book lunch, dinner, and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/ Forbes restaurant team. Send appropriate confirmation materials to guests for types of reservations. Maintain the appearance of the Tasting Room and surrounding areas by clearing tables, polishing glassware, washing dishes/glassware and replenishing wine and merchandise. Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager. Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transpo...Concierge, Customer Experience, Reservations, Manufacturing, Hotel