Concierge - The Ned & Ned's Club : Job Details

Role: Front Desk Agent/ Concierge - overnight shifts required

Reports to: Assistant Front Office Manager, Director of Front Office

Who We Are…

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property…

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, grill, and lounge, and nightly live entertainment at The Atrium Stage. Our public dining options include Cecconi's, a modern-day classic Italian restaurant inspired by mid-century Trattorias, and Little Ned, a chic spot for handcrafted cocktails and bar classics with views of the Empire State Building.

The Role…

We are on the lookout for a dynamic Concierge to join our team and report directly to the Director of Front Office. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.

Our culture is one of vibrant energy paired with unwavering support. We're seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Primary Responsibilities:

• Creating a friendly, comfortable, and helpful atmosphere for guests and members that demonstrates the highest standards of hospitality.
• Establish and maintain good communication and teamwork with colleagues and other departments.
• Possess knowledge of all hotel services, membership options, facilities, outlet operating hours and amenities.
• Checking guests in, ensuring they are assigned the type of room requested and taking their personal preferences into account when possible, setting-up proper billing instructions/routing and processing.
• Checking guests out, ascertaining their satisfaction, collecting keys, posting relevant charges, accurately settling, and then presenting bill to guest.
• Providing guests with recommendations and information regarding activities, transportation, dining, and assisting them with reservations as needed and logging all requests in Alice or system.
• Input correct information/profile notes in appropriate fields (Profile notes, reservation notes, traces, alerts) to inform other departments of pertinent information.
• Assisting guests, members or third parties with special requests as needed.
• Understanding all aspects of the Front Office in the hotel's & Room Service Point of Sale system and Menu offerings.
• Understand all fire/safety procedures, including OSHA requirements, and provide necessary assistance to guests and employees in the event of an emergency.
• Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager.

Key Requirements:

• One (1) year hotel or related experience preferred.
• Excellent organizational skills and ability to multitask.
• Excellent communication skills both written and verbal.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must be able to work a flexible work schedule including evenings and weekends.
• Able to handle a large volume of guest interactions in an efficient and courteous manner.
• Proficient in Microsoft Office, Internet, and other hotel programs (i.e. Opera PMS, KnowCross, Alice, Micros etc.)

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Long periods of sitting or standing.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Apply today and join us as a Concierge!