Concierge - Viva Senior Living : Job Details

· The essential functions of the job for the Concierge, requires, and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:

· Comply with standards of business conduct in accordance with federal, state and local health and regulatory standards and guidelines, as applicable.

· Must possess, at a minimum, a high school diploma or a GED

· Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.

· In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather,

evacuation, temporary staffing shortages, etc.).

· Must adhere to Viva Senior Living's attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.

· Must be able to read, write, speak and understand English.

· Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.

· Must adhere to all facility policies and procedures.

· Maintains a positive and professional relationships with residents, visitors, and vendors

· Greet all visitors and observe that they sign in and out of the building. Ensures that Viva's first impressions, hospitality, and customer service management principles are achieved (these include but are not limited to)

· Greeting for all phone calls, “it's a wonderful day at Viva Senior Living Baldwinsville, this is _________________ how may I help you today”

· Greeting with a Viva- G Smile in person, or over the phone

· Maintaining signature welcome (community signature snack, drink, and welcome information)

· Oversees kiosk for visitors and staff for attestation around COVID-19 symptoms, possible exposure, or travel

· Ensure that all residents sign out and back in again upon return while verifying the time of return

· Answer general questions as appropriate and locate employees as necessary

· Administrative tasks as assigned but to include mail sorting and delivery as well as newspaper deliver for residents

· Assist in arranging resident transportation and assist as possible with knowledge of building and services

· Assist in sending out 90-day welcome letters for new residents

· Properly communicate important information between other Concierge staff or Directors around resident status change, change in procedure, any issues with residents, or any other applicable information

· Money exchanged for guest meals and staff meals

· Takes resident meal orders and room service orders and ensures the orders are received.

· Manages van schedule for resident doctor appointments and activity outings

· Employee paycheck distribution

· Medication and mail delivery for residents

· Assist in managing the Hairdresser reservations as needed

· Performs other duties as required