Concierge - Dorchester Collection : Job Details

We care about your career and are known for having the absolute best people in the industry. When you join us as a Concierge, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.What you'll get

As a Concierge at Hotel Bel-Air, here are just some of the great benefits you will receive:

• Pension/401k Plan
• Sick Time
• Vacation Time
• Free Meals on Duty
• Uniform provided with complimentary laundry included
• Exclusive Access to a discount platform featuring 1000s of retailers
• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel
• 50% off at restaurants within all of our Dorchester Collection hotels

As a Concierge, your compensation will be $27.22 per hour.

What you'll do

You'll love what you do and take pride in delighting our guests:

• You will be responsible for acting as the point of reference for guests who need assistance or information outside hotels. You will arrange dining reservations, events, excursions, experiences, and transportation requests during their day. This will include proactively seeking to understand our guests and creating customized solutions. You will build external relationships with key partners to ensure our guests receive nothing but the best experience.
• You'll also manage guests' special requests for special occasions on and off-property. Most of these requests are fulfilled by our Concierge, Creative Supervisor, and Curator.
• Our values of Passion, Personality, Respect, Working Together, and Creativity guide us each and every day. As a Concierge, you'll have the opportunity to bring these to life and continue to create our legacy.
• Light work standing and walking frequently for up to the entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate, or otherwise move objects i.e. pieces of paper, files, and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, and talking. Occasional frequency of bending, squatting, twisting, and turning. As a seasonal property, long hours during peak periods may sometimes be required.
• Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.
• The items shared are the essence of a day in the life of a Concierge, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

You'll bring your unique personality and passion to the role and the team.

You have a talent for building relationships, communication, multitasking, and being detail-oriented.

Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

English is the primary language used in our hotel. You can comfortably communicate in this language.

Job Location

USA

Who we are

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour, and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy, which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together, and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status. We are an equal opportunity employer with a commitment to diversity.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act.

Reference

2024-5165

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