Concierge - Reefhouse Resort & Marina : Job Details

Description of the role:The Concierge at Reefhouse Resort & Marina is responsible for providing exceptional customer service and assistance to guests. This role requires a friendly and professional demeanor, as well as excellent communication and problem-solving skills. The Concierge will be the main point of contact for guests, providing information, recommendations, and coordinating various services to enhance their overall experience.Responsibilities:

• Greet and welcome guests upon their arrival
• Assist guests with inquiries, requests, and provide relevant information
• Provide recommendations on local attractions, dining options, and activities
• Handle guest reservations and bookings for restaurants, tours, and transportation
• Coordinate special requests and arrangements, such as birthday celebrations or anniversary surprises
• Address and resolve guest complaints or issues promptly and professionally
• Maintain a neat and organized concierge desk area

Requirements:

• Prior experience in a hospitality or customer service role
• Excellent communication and interpersonal skills
• Proficiency in English, both oral and written
• Knowledge of the local area and attractions
• Ability to multitask and handle various guest requests simultaneously
• Familiarity with computer systems and software

Benefits:We offer competitive compensation starting at $16 - $17 per hour, based on experience and qualifications. Additionally, we provide opportunities for career growth and advancement within our organization, as well as a comprehensive benefits package including health insurance, retirement plans, and paid time off.About the Company:Reefhouse Resort & Marina is a luxury beachfront resort located in the beautiful Key Largo, Florida. Our resort offers breathtaking ocean views, world-class amenities, and exceptional service to our guests. With a focus on creating memorable experiences, we strive to provide a relaxing and enjoyable environment for all visitors. Join our team and be a part of our commitment to excellence.The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.