Concierge (Receptionist) - HRA : Job Details

• Answers incoming calls, both internally and externally, in a warm,pleasant and professional manner• Ensures that all messages are relayed promptly to the intendedperson• Maintains current visitor log• Greets all visitors, residents, family members and associates in awarm and inviting manner on the phone and by standing andwalking around the desk for anyone entering the community• Ensures that the reception areas are clean, hospitable, and inviting.• Ensures the compliance of all concierge team standards and firstimpression captain standards for the community entrance from thedriveway entrance (s) through the lobby• Responsible for creation and maintenance of resident face sheetsutilizing the Yardi systemo Inputs resident information for faces and uploads residentphotographo Updates information as it changes and ensures updated facesheet is distributed to all appropriate locations• Current resident face sheets should be kept in thefollowing locations: Van Book, Resident MedicalRecord, Busin• Inputs data related to resident assessments into the Yardi system asdirected by the Executive Director and Director of Resident Care• Inputs all work orders received into the Direct Supply TELSsystem• Ensures all issues or concerns related to an inviting environmentand hospitable atmosphere are shared with the First ImpressionsCaptain, Director of Maintenance and Executive Director. Thisincludes, but is not limited to:o Driveway entrance (s)o Roadway to community entranceo Front Porch/Entryo Lobbyo Hospitality Roomo Reception Area• Ensures proper Show Ready appearance of all areas listed above.• Possess and maintain knowledge of the community, its benefits,service provided, the residents and associates• Be able to assist the Dir. of Community Relations and/or Dir. ofSales with inquiries when necessary• Assists Business Office Manager with administrative support asneeded including, but not limited to:o Executive Director Credit Card Summaryo Petty Cash Maintenance and Reconciliationo Deposits into Yardio Checkbook Maintenanceo Purchase journal at end of montho Key in Accounts Payable• Offers refreshments to visitors and make them feel welcome andcomfortable• When interacting with residents and/or family members, is mindfulof the Residents' Rights to Privacy• Coordinates appointments for residents requesting transportation,hairdressing, or other services - keeping accurate recordspertaining to resident charges for such services• Collects the residents' mail and prepares it for distribution.• Performs community mail duties such as receiving and sendingpackages• Assists with preparing community brochure packets whennecessary and keeps an ample supply at the reception area• Keeps interaction with co-workers to a minimum maintainingprofessionalism in lobby area• Assist the community Executive Director and/or other departmentswith additional administrative duties as assigned by supervisoress Office File and the EmergencyBook