Concierge - Thayer and Spring - ANDY FRAIN SERVICES : Job Details

Job Overview:We are seeking a reliable and experienced Residential Concierge to join our team. The Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source to residents regarding local market resources. This is a vital role that requires strong attention to detail, excellent communication skills, and the ability to handle various security situations effectively.Responsibilities Include:Guest check-in and monitoring

• Promote a friendly warm attitude in daily interaction with residents and guests
• Signing in/out vendors
• Manage and facilitate the delivery and receipt of resident packages as needed and as requested by the property manager
• Assist with resident/property event support as requested by the property manager
• Providing information about in-room smart systems or digital amenities
• Accept and fully log-in dry cleaning and other deliveries, professionally utilizing receipt systems and storing received dry cleaning and other items in the designated and appropriate storage locations
• Assist residents, prospective residents, visitors, delivery persons, contractors, etc. with basic building information
• Maintain a complete and professional log of all building visitors
• Respond to any alarms of the building as requested by the property manager
• Enforce building policies and procedures including emergency evacuation procedures
• Call emergency personnel such as police and fire departments in case of an emergency. Notify site management.
• Contact the building Superintendent or Maintenance Department if the need of a building repair should arise
• Perform periodic building checks (if requested by property manager) to ensure policies and procedures are adhered to throughout the building
• Assist in resident lockout as needed and requested by the property manager
• Report suspicious individuals and inform both management and the appropriate authorities of suspicious incidents
• Implement/enforce building access control
• Assist with reserving guest suite, lounge area, and outdoor area for residents
• Offer residents recommendations for local restaurants, entertainment venues, attractions, and services
• Provide residents with maps, directions, and information about nearby points of interest
• Assist with making reservations for restaurants, theater shows, tours, or other activities
• Arranging transportation, such as taxis, limousines, or airport transfers
• Answer general building and neighborhood questions
• Make travel arrangements and entertainment reservations (taxi, dinner, and theatre reservations, etc.)
• Provide helpful information about the property, its amenities, and services

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.MINIMUM QUALIFICATIONS:The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location.•Minimum of 18 years of age.•Clear a criminal background check.•High School Diploma and/or equivalent (GED)Skills/Abilities:•Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.•Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.•Clear and effective oral and written communications skills.PHYSICAL DEMANDS:In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers. Pushing/pulling/carrying lifting may include up to 25 lbs (event evacuation), stair climbing. Ability to sit, twist, turn, bend as required to perform duties within the facility. Must be capable of standing for long periods of time. This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.