Concrete/Aggregate Dispatcher - Stone & : Job Details

Description:Managing, scheduling, dispatching, and coordinating various aspects of plant operations for ready-mix concrete and aggregate material.ESSENTIAL DUTIES AND RESPONSIBILITIESMaintain customer relations by acting and speaking in a professional, courteous manner at all timesAnswer customer phone calls, ask pertinent questions regarding product, delivery, and policies, processes, and enter concrete and aggregate ordersReviews and evaluates order tracking systems, contacts customers, and informs them of changes in delivery timesEdit/approve driver tickets and calculate driver efficiencyDevelop a positive rapport with drivers, supervisors, and customers to communicate all pertinent dispatch activities to the appropriate individualTrack orders while monitoring demand, utilization, and capacity while prioritizing workIdentify potential problems or opportunitiesResolve and diffuse complaintsEnsure all orders are complete and accurate in detailDemonstrate familiarity with delivery areas and ability to assist drivers in finding job sitesMust be able to determine travel time to jobs and best plant location to service jobsLook for ways to improve and promote qualityApply feedback to improve performanceAble and willing to work overtimeThis position is expected to perform other duties as assignedQUALIFICATIONSPrior dispatch experience in the ready-mix concrete industryTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or general education degree (GED) requiredAbility to read and comprehend simple instructions, short correspondence, and memosAbility to write correspondenceTo perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software, and should be proficient in Microsoft Office (Excel, Microsoft Word).Previous experience in the ready-mix concrete industryPHYSICAL REQUIREMENTSModerate typing and other related computer operationsAbility to operate phone and radio systemsAbility to tolerate sitting for long periodsPLEASE CLICK APPLY ON PACAREERLINK.PA.GOV AND SEE FOLLOW-UP INSTRUCTIONS