Conference Center Concierge - Softthink Solutions : Job Details

Job DescriptionJob Description

Softthink Solutions Inc. (STSI) is seeking two (2) experienced Conference Center Concierges to join our team in support of FEMA's Office of the Chief Administrative Officer (OCAO). The Conference Center Concierge will manage the day-to-day operations of FEMA's conference center, ensuring a seamless experience for all guests and event organizers. This role requires excellent customer service, organizational skills, and technical proficiency to maintain conference room operations, audio/visual equipment, and guest satisfaction.

Key Responsibilities:

• Oversee the daily operations of the FEMA Conference Center, ensuring smooth and efficient coordination of events and meetings.
• Provide exceptional customer service by responding to guest inquiries, comments, and requests in a timely manner.
• Manage conference room scheduling and reservations using Microsoft Outlook.
• Coordinate with FEMA Movers to set up rooms based on customer specifications, ensuring accurate room arrangements and configurations.
• Ensure all conference rooms are clean, sanitized, and returned to their original setup after use.
• Set up and operate audio/visual equipment, including sound systems, video projectors, and other meeting technology.
• Collaborate with FEMA IT personnel to ensure all equipment is fully operational 30 minutes prior to scheduled meetings.
• Assist guests with directions to conference rooms and ensure they have the necessary resources for a successful event.
• Ensure HVAC systems and other facilities are functioning properly in the conference rooms.
• Open and secure conference rooms before and after scheduled events, ensuring compliance with security protocols.
• Perform other related duties as assigned to support daily operations.

Required Skills and Qualifications:

• Proficiency in Microsoft Outlook for scheduling and managing conference room bookings.
• Strong customer service and communication skills, with the ability to handle guest requests and concerns professionally.
• Ability to set up and operate audio/visual equipment, including sound systems and video projectors.
• Strong attention to detail in maintaining cleanliness and room setup.
• Ability to collaborate effectively with internal teams, including movers and IT personnel.
• Previous experience in conference center, event management, or facility operations is preferred.
• Reliable, proactive, and able to manage multiple tasks in a fast-paced environment.

Physical Requirements:

• Ability to lift and move light equipment required for room setup.
• Ability to stand or walk for extended periods during event setup and takedown.

Work Hours:

• Full-time position with flexible working hours, including early mornings, evenings, or weekends to accommodate scheduled events.

Company DescriptionSoftthink Solutions Inc. (STSI) is a trusted provider of IT, consulting, and professional services to federal agencies. With a focus on delivering innovative solutions and exceptional customer service, STSI partners with agencies like FEMA to ensure mission success. As a certified small business, we are committed to helping our clients achieve their goals through cutting-edge technology and expert service.Company DescriptionSoftthink Solutions Inc. (STSI) is a trusted provider of IT, consulting, and professional services to federal agencies. With a focus on delivering innovative solutions and exceptional customer service, STSI partners with agencies like FEMA to ensure mission success. As a certified small business, we are committed to helping our clients achieve their goals through cutting-edge technology and expert service.