CONFERENCE CENTER RESERVATIONIST - Flik Hospitality Group : Job Details

Salary: $25 / Hour

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.

The Conference Center Reservationist plays a pivotal role in maximizing the efficiency of conference center space and reservations management by providing exceptional support as the initial point of contact for clients and key stakeholders. The ideal candidate will a Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together. The reservationist's primary objective is to field requests for meeting space reservations, delivering prompt and streamlined service with results that meet customer requirements while adhering to internal operational protocols. The reservation process entails communication channels including but not limited to telephone, email, and digital request platform or specialized computer software. The role is required to balance multiple competing priorities and requests, managing conference center and meeting space reservations and demonstrating a comprehensive understanding of company processes and policies. The role entails communication and relationship building across a large network of internal clients and stakeholders and requires adept balancing and tracking of a high volume of inbound and outbound requests and correspondence.

Position Overview* Field and process requests for reservations of meeting rooms within the conference center, ensuring optimal utilization of available spaces.* Track room availability and bookings using the Event Management System, making adjustments based on demand and organizational priorities.* Communicate key conference center policies, guidelines, and fee structures to clients in a clear and concise manner.* Ensure the collection and documentation of all necessary information during the reservations and booking process to facilitate smooth event execution.* Send booking confirmations and follow up on cases as needed, ensuring accurate and timely communication with all involved parties.* Manage requests for conference center services, including technology, production, audio-visual, food and beverage, and space configuration and setup.* Handle change requests and notify service teams, accordingly, maintaining thorough documentation for modifications.* Serve as focal point for Event Management System, performing audits and checks of information to ensure an accurate book of business for the conference center. * Frequent communication with clients via email and telephone, requiring highly refined professional written and verbal language skills. * Conduct regular reviews of reservation processes and procedures, identifying and addressing training gaps, inaccuracies, and opportunities for optimization.* Deliver process and tool training to new hires, enhancing team expertise by sharing best practices and relevant examples.* Actively participate in customer satisfaction improvement initiatives, striving to meet and exceed quality and productivity metrics.* Analyze potential issues, engage relevant resources for root cause analysis, and implement appropriate solutions to prevent recurrence.* Stay informed about industry trends and best practices, applying new knowledge to improve service delivery and customer satisfaction.* Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.* Embrace additional responsibilities with enthusiasm and dedication, demonstrating unwavering commitment to our shared mission of hospitality excellence.

Qualifications and Related Work Experience* Bachelor's Degree (ideal, but not required)* Meeting and event experience preferred. Previous customer service and client management experience.* Highly skilled written and verbal communicator and relationship builder.* Experience with a broad array of digital and technology tools, including reservations or event management platforms, inventory management systems, scheduling tools, and/or workflow management platforms.

Functional Qualifications* Strong customer service orientation.* Excellent task and time management skills.* Proficient in problem-solving and analytical thinking.* Exceptional communication skills, both verbal and written.* Ability to work collaboratively with team members and contribute to team goals.* Advanced in Microsoft Office tools, particularly Outlook and Excel.* Quick and passionate learner, adaptable to changes.* Adept at balancing multiple priorities and managing time efficiently in a fast-paced environment.* Skilled in identifying and addressing strategic problems and developing innovative solutions to process-oriented challenges.* Strong interpersonal skills, listening attentively and empathetically to understand client needs.* Demonstrated ability to continuously improve personal skills and contribute to organizational improvements.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1381547

Flik Hospitality Group

HILARIA KWAKUMEY

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