CONFERENCE CENTER RESERVATIONS COORDINATOR - Flik Hospitality Group : Job Details

Salary: $26.44 / hour

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.

The Reservation Coordinator - Conference Center - is responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting and event requests are fulfilled in a timely and efficient manner. Plan experience-based events and liaise with external vendors.

Key Responsibilities:

• Develop and assist with a collaborative environment amongst TIAA members through events and personal introductions
• Event Planning - ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience-based workplace
• Drive daily workplace operations in accordance with corporate workplace policies
• Build relationships with various business divisions, executive office and assist with workplace related offerings
• Ability to effectively communicate with the onsite operations team to ensure space is booked correctly
• Effectively solve space or amenities-related issues to ensure an elevated user experience
• Manage shared mailbox to ensure all queries are responded to in a timely manner and escalate all service related matters to the onsite client.
• Familiar with EMS or any other space management tool
• Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the client experienceProactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful meetings and events
• Ensure space optimization practices, tools and processes are updated and operating accurately
• Deliver white glove service to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
• Heavy anticipation and proactive delivery of all services
• Subject matter expert space management tool administrator responsibilities
• Escalation point for service delivery breakdowns, customer feedback; resolve issues and ensure follow through, engaging leadership when necessary
• Perform administrative tasks and provide guidance to the team
• Oversee and assist with integration of new team members
• Facilitate and support events as appropriate
• May serve as a point of contact for external vendors/service providers
• Manage the registration and reception of office guests and high-profile visitors

Preferred Qualifications:

• High School Diploma /GED required, Associates degree in hospitality management, communications or other related field is preferred
• Minimum of 1-3 years of experience in hospitality industry
• Catering set-up knowledge
• Proficient skills in Word, Excel, PowerPoint, Access, and Outlook
• Ability to multi-task; managing multiple projects and work assignment
• Ability to handle last-minute changes in a fast-paced environment with a high volume of events
• Tact in working with professional peers from other departments and all subordinates

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1380798

Flik Hospitality Group

JEANNE M LANE

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