CONFERENCE CENTER RESERVATIONS COORDINATOR - Compass Group USA : Job Details

CONFERENCE CENTER RESERVATIONS COORDINATORClick Here to Apply OnlineJob Description Flik Hospitality Group Salary: $26.44 / hour What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish. Job SummaryThe Reservation Coordinator - Conference Center - is responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting and event requests are fulfilled in a timely and efficient manner. Plan experience-based events and liaise with external vendors. Key Responsibilities: Develop and assist with a collaborative environment amongst TIAA members through events and personal introductionsEvent Planning - ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience-based workplaceDrive daily workplace operations in accordance with corporate workplace policiesBuild relationships with various business divisions, executive office and assist with workplace related offeringsAbility to effectively communicate with the onsite operations team to ensure space is booked correctlyEffectively solve space or amenities-related issues to ensure an elevated user experienceManage shared mailbox to ensure all queries are responded to in a timely manner and escalate all service related matters to the onsite client.Familiar with EMS or any other space management toolObserve floor operations, user behaviors and suggest strategic changes to continue enhancing the client experienceProactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful meetings and eventsEnsure space optimization practices, tools and processes are updated and operating accuratelyDeliver white glove service to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standardsHeavy anticipation and proactive delivery of all servicesSubject matter expert space management tool administrator responsibilitiesEscalation point for service delivery breakdowns, customer feedback; resolve issues and ensure follow through, engaging leadership when necessaryPerform administrative tasks and provide guidance to the teamOversee and assist with integration of new team membersFacilitate and support events as appropriateMay serve as a point of contact for external vendors/service providersManage the registration and reception of office guests and high-profile visitors Preferred Qualifications:High School Diploma /GED required, Associates degree in hospitality management, communications or other related field is preferred Minimum of 1-3 years of experience in hospitality industryCatering set-up knowledgeProficient skills in Word, Excel, PowerPoint, Access, and OutlookAbility to multi-task; managing multiple projects and work assignmentAbility to handle last-minute changes in a fast-paced environment with a high volume of eventsTact in working with professional peers from other departments and all subordinatesApply to Flik todayFlik is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.Flik maintains a drug-free workplace.Associates at Flik Hospitality are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.Req ID:1380798Flik Hospitality GroupJEANNE M LANE[[req_classification]]