Conference Coordinator - LHH : Job Details

Job Title: Conference Coordinator

Location: Washington, DC (Hybrid - Work from home 2 days a week)

Assignment Length: 4+ months

LHH is excited to partner with a nonprofit organization in Washington, DC, to bring on several contract Conference Coordinators. In this role, you will provide support for a large-scale conference, assisting attendees with requests and inquiries. This hybrid role allows you to work from home two days a week. This hybrid role allows you to work from home two days a week. The hourly rate for this position ranges from $19 to $21, depending on experience.

This role would be an excellent opportunity for entry level graduates and candidates with at least 2 years of experience in customer service and/or administrative support. This position requires exceptional organizational skills, outstanding communication abilities, and the ability to juggle multiple tasks at once. If you are customer-oriented, flexible, and excel in a dynamic environment, we invite you to apply. For more details, please submit your application today!

Key Responsibilities:

• Respond to customer inquiries via email and phone, providing information about services, registrations, and company presentations.
• Process customer orders, edits, and updates accurately and promptly, following established procedures.
• Efficiently use proprietary web-based tools, ensuring meticulous attention to detail in data entry.
• Regularly update and maintain customer information in the registration system.
• Support the maintenance and research of company and contact information for database purposes.
• Provide feedback to the team on service issues or customer concerns to drive continuous improvement.
• Draft and review follow-up communication and outreach invitations, ensuring professionalism and accuracy.
• Oversee the preparation and tracking of bulk shipments and event invitations.
• Perform web editing and review tasks, testing system functionalities, registration processes, and public-facing content.
• Assist with various administrative and customer support tasks as needed, and be adaptable to new projects or changes in responsibilities.

Qualifications:

• Minimum of 2 years of experience in roles such as Client Success Associate, Sales Representative, or administrative support.
• Strong customer focus with the ability to adapt and respond to diverse personalities.
• Proven ability to build and maintain effective working relationships with colleagues, clients, and management.
• Excellent communication, persuasion, and presentation skills.
• Ability to work both independently with minimal supervision and collaboratively as part of a team.
• Willingness to travel as required for the position.

Benefits: Our benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria